Senior Client Manager

Modern Health

Senior Client Manager at Modern Health managing employer relationships and driving product engagement. Partnering with Fortune 500 companies to enhance client retention and growth.

Posted 4/30/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $103,680 - $162,000 per yearWebsite

About the role

Key responsibilities & impact

Manage a portfolio of client accounts, serving as the face of Modern Health for our highest-priority customers
Build and manage relationships with a broad range of global stakeholders including Benefit Managers, HR Executives, and consultants
Partner and support sales initiatives by representing the Client Management role, organization and how we support and partner with customers
Conduct regular global account meetings to refine and align customer strategies
Partner with the Global Client Managers, if applicable, to ensure a consistent, cohesive approach across regions
Partner with clients to define and execute a custom program strategy for Modern Health that integrates within their broader benefit offerings
Champion and drive engagement with Modern Health’s mental wellness programs, converting clients into champions who serve as references and case studies
Serve as the primary contact for global solution updates and upcoming developments, while acting as a local, accessible contact for escalations and urgent matters
Maintain an understanding of diverse cultural nuances that influence client interactions worldwide
Provide local implementation support in conjunction with the US-based implementation team
Help clients understand available training topics, delivering Benefit Overview sessions tailored to their needs
Support and lead global QBRs/ABRs, including day-to-day reporting requests for global customers
Strategically use data and insights to guide decision making, employing storytelling and actionable recommendations that support long-term success
Leverage tools such as Looker, Gainsight, and Salesforce to understand and diagnose client health, identifying opportunities and risks
Drive success in measurable engagement and revenue outcomes, including improved wellness impact, benefits utilization, retention and renewals, and product expansion
Collaborate cross-functionally with Product, Operations, Sales, and Clinical Care to advocate for clients and ensure successful adoption of Modern Health

Requirements

What you’ll need

10+ years managing client relationships or selling to HR leaders; experience in employer benefits and healthcare is a strong plus
Proven success strategically and autonomously managing a book of business, including engaging with executive sponsors, senior leaders, and HR decision-makers
Fluency in English is required; additional languages are a plus
Track record of achieving high retention, adoption, renewal, and expansion metrics, including closing large expansion opportunities
Skilled at developing and implementing account strategies to maximize customer value and drive revenue growth
Ability to build strong, trusted relationships and act as a strategic advisor to customers
Proactive in identifying risks, resolving issues, and ensuring timely resolutions
Adept at objection handling and independently negotiating with clients
Engaging presentation skills with experience leading high-visibility projects such as QBRs/ABRs
Strong problem-solving and analytical skills with the ability to derive actionable insights from customer data (e.g., Salesforce, Gainsight, Looker)
Demonstrated ability to understand client business landscapes and align solutions to their goals
Enthusiastic about tackling new challenges and building scalable processes, with keen attention to detail
Flexible and agile in fast-paced, cross-functional environments, with a strong sense of urgency, initiative, and independence
Highly coachable, receptive to feedback, and capable of offering candid feedback to peers and leaders
Balances humility and confidence in challenging conversations while influencing cross-functional projects and advising leadership
Intellectually curious, quick to learn and share new tools, concepts, and best practices
Deep passion for customer success with a proactive approach to solving challenges
Genuine commitment to establishing the company as a trusted advisor by delivering long-term solutions to complex problems
Aligned with the company’s mission through a passion for improving outcomes in healthcare, benefits, and mental wellness

Benefits

Comp & perks

Medical / Dental / Vision / Disability / Life Insurance
High Deductible Health Plan with Health Savings Account (HSA) option
Flexible Spending Account (FSA)
Access to coaches and therapists through Modern Health's platform
Generous Time Off
Company-wide Collective Pause Days
Parental Leave Policy
Family Forming Benefit through Carrot
Family Assistance Benefit through UrbanSitter
Professional Development Stipend
401k
Financial Planning Benefit through Origin
Annual Wellness Stipend to use on items that promote your overall well being
New Hire Stipend to help cover work-from-home setup costs
ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more
Monthly Cell Phone Reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client relationship managementaccount strategy developmentdata analysisnegotiationpresentation skillsproblem-solvinganalytical skillscustomer engagementrevenue growthretention metrics

Soft Skills

relationship buildingstrategic advisingproactive problem-solvingflexibilityinitiativecoachableintellectual curiosityattention to detailinfluencecommunication