Learning and Development

• Design and deliver training programs, job aids, and quick-reference guides for all internal systems, operational processes, and policies, with a particular emphasis on Salesforce-based workflows and integrated applications.
• Conduct live virtual training sessions and develop on-demand modules, including new-hire systems training, refresher courses, and targeted skill-building sessions.
• Maintain a current knowledge base with step-by-step documentation, screenshots, and short video demonstrations.
• Provide hands-on support to users adapting to new features, processes, workflows, or system changes.
• Partner with Operations, IT, and other key stakeholders to remain informed about upcoming system updates, integrations, policy changes, and automation initiatives.
• Collaborate with subject matter experts to gather process details and draft comprehensive Standard Operating Procedures for core business functions.
• Translate technical updates into clear, user-friendly instructions and workflows for attorneys, paralegals, and support staff.
• Develop and execute communication plans for firm-wide process changes to ensure all users know what’s changing, why it matters, and how to adapt.
• Monitor adoption and identify training gaps or resistance points, then address them proactively.
• Gather and analyze user feedback to refine training programs and recommend process improvements.
• Support testing of new tools and features from a training perspective to ensure smooth launches.
• Collaborate with L&D colleagues and relevant stakeholders to align tech/process training with core legal skills development for a seamless learning experience.

Learning & Development Specialist

Senior Vendor Instructional Design Manager

Talent and Leadership Development Partner

Senior Manager – Factory and Program Leadership Development

Director, Talent and Organizational Development