Moder

SVP, Account Strategist – AI Operations

Moder

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

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Job Level

Lead

Tech Stack

RPA

About the role

  • Own and expand relationships with senior client stakeholders (C-suite and business leaders), acting as a trusted advisor.
  • Develop and execute account growth strategies to increase wallet share, retention, and long-term value.
  • Lead white space mapping initiatives to identify new revenue streams aligned with client priorities and gomoder’s capabilities.
  • Drive structured account planning frameworks across all key accounts.
  • Ensure account management templates are consistently updated and reflective of client progress, opportunities, and engagement.
  • Gather, analyze, and report client intelligence to inform strategy, decision-making, and future opportunities.
  • Identify untapped areas of opportunity within accounts and align these with client needs and organizational capabilities.
  • Partner with clients to discuss and craft proposals that address evolving business challenges and opportunities.
  • Guide and support the sales team in identifying and executing upsell and cross-sell opportunities.
  • Design and implement strategies that increase wallet share across assigned accounts.
  • Create and deliver compelling proposals tailored to existing client needs and future potential.
  • Champion adoption of AI-driven solutions within client engagements to improve efficiency, accuracy, and scalability.
  • Identify opportunities to integrate automation, GenAI, and intelligent workflows into existing delivery models.
  • Partner with internal operations and technology teams to design and implement AI-led transformation roadmaps.
  • Establish KPIs and success metrics for AI initiatives, ensuring measurable business impact.
  • Lead MBRs/QBRs with executive presence, delivering insights, performance updates, and forward-looking strategies.
  • Maintain and evolve account management frameworks and templates to reflect real-time insights and opportunities.
  • Oversee client feedback mechanisms (CSAT/NPS/surveys) and translate insights into actionable improvements.
  • Partner closely with sales leadership to drive upsell, cross-sell, and renewal strategies.
  • Build a culture of data-driven account management, leveraging analytics for decision-making.
  • Lead, mentor, and scale a high-performing team of account strategists and operations leaders.

Requirements

  • Bachelor’s or Master’s degree in Business, Strategy, or a related field.
  • 15+ years of experience in account management, account strategy, client success, or consulting roles in enterprise/B2B environments.
  • Deep expertise in the US Mortgage outsourcing / BFSI domain is strongly preferred.
  • Proven track record of driving revenue growth (upsell/cross-sell) and managing large strategic accounts.
  • Experience leading or implementing AI/automation-driven transformation initiatives in operations or client environments.
  • Exposure to GenAI, RPA, or digital transformation programs in outsourcing environments.
  • Experience working with global delivery models.
Benefits
  • None 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementaccount strategyclient successrevenue growthAI-driven solutionsautomationGenAIRPAdigital transformationdata-driven decision-making
Soft Skills
relationship managementstrategic planningcommunicationleadershipmentoringcollaborationanalytical thinkingproblem-solvingclient engagementpresentation skills