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About the role
Key responsibilities & impact- Coordinate and oversee delivery activities across multiple concurrent workstreams within a dedicated customer team
- Manage Jira boards, workflows, dashboards, sprint tracking, and backlog visibility
- Ensure clear prioritization, dependency management, and alignment across engineering, product, QA, and stakeholders
- Track and report delivery metrics such as throughput, cycle time, and release progress
- Identify blockers, delivery risks, and scope changes early, and proactively drive mitigation plans
- Facilitate ceremonies and release coordination
- Help maintain predictable delivery timelines and execution quality across the team
- Work closely with customer stakeholders to ensure priorities align with business and customer needs
- Support coordination of releases, testing activities, and cross-team dependencies
- Manage communication and status reporting across technical and non-technical stakeholders
- Contribute to process improvements and operational maturity within the team
- Leverage AI-enabled tools and frameworks to improve planning, reporting, documentation, coordination, and team productivity, with critical thinking and accountability for AI-generated outcomes
- Manage multiple Jira boards and workstreams simultaneously while maintaining visibility and execution quality.
Requirements
What you’ll need- Experience working within the Salesforce ecosystem
- 3+ years of experience managing software development, SaaS product delivery, or technical project coordination roles
- Experience working in agile environments with engineering and product teams
- Strong hands-on experience with Jira, including boards, workflows, dashboards, filters, and reporting
- Experience coordinating multiple concurrent workstreams or projects
- Strong organizational, communication, and follow-through skills, with the ability to manage multiple moving pieces effectively
- Advanced written and spoken English
- Strong understanding of agile delivery metrics and execution tracking
- Ability to work effectively in fast-paced, customer-facing, and evolving environments
- Strong problem-solving and prioritization skills
- Customer-centric mindset with focus on execution, delivery outcomes, and continuous improvement
- Comfortable working with AI-enabled tools and modern delivery frameworks.
Benefits
Comp & perks- Paid time off – because rest matters.
- On-site (from our offices at Sinergia), hybrid, or remote work – your choice!
- Flexible hours – start your day anytime between 8–10am and wrap up between 5–7pm.
- Career growth opportunities – we grow together.
- Ongoing training & development – keep learning, keep leveling up.
- Certification vouchers on us – we’ve got your back when you’re ready to get certified.
- A team culture you’ll love – supportive, collaborative, and fun.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Jiraagile methodologiesdelivery metricsSaaS product deliverytechnical project coordinationAI-enabled toolsreportingdocumentationplanningexecution tracking
Soft Skills
organizational skillscommunication skillsproblem-solving skillsprioritization skillscustomer-centric mindsetcritical thinkingaccountabilityfollow-through skillsadaptabilityteam collaboration
