Associate Director, People Operations
Model N
full-time
Posted on:
Location Type: Office
Location: Hyderabad • 🇮🇳 India
Visit company websiteJob Level
Senior
About the role
- Lead daily HR operations across the employee lifecycle (onboarding, job changes, offboarding, terminations, etc.).
- Manage the HR helpdesk (Jira), driving SLA adherence and clear communication, with focus on self-service.
- Oversee AI HR service platform operations (Wisq) including knowledge base governance, triage, and service request resolution.
- Execute operational components of HR programs (performance review cycles, compliance training).
- Oversee accurate production and storage of employee documents and maintain Workday and ADP data accuracy.
- Own global HR compliance operations in partnership with HR and Legal stakeholders and ensure consistent policy application.
- Manage recurring and ad-hoc report requests ensuring accuracy, timeliness, and stakeholder distribution.
- Maintain and update HR documentation in the knowledge base with version control and easy access.
- Track SLAs and quality metrics, report results to program owners and HR leadership, and support AI/automation initiatives.
- Manage and develop the Shared Services team, foster a service mindset, and align team to global HR priorities.
Requirements
- 12+ years of HR operations or shared services experience in a global company, including managing U.S. operations from India.
- 5+ years managing teams, preferably in a centralized HR service delivery environment.
- Hands-on Workday HCM experience (business processes, security, reporting, troubleshooting).
- Experience with HR helpdesk/ticketing tools (Jira preferred) and documentation platforms (SharePoint preferred).
- Experience managing or supporting HR service platforms, chatbots, or knowledge bases.
- Strong understanding of employee lifecycle processes, compliance requirements, and program operations.
- Experience owning or coordinating global HR compliance processes in partnership with HR and Legal teams.
- Experience supporting global HR programs from an operational perspective.
- Clear communicator who can work across cultures and time zones.
- Familiarity with AI tools or automation platforms used to improve HR service delivery.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
HR operationsWorkday HCMcompliance trainingreportingtroubleshootingemployee lifecycle processesglobal HR complianceHR service platformschatbotsknowledge bases
Soft skills
clear communicationteam managementservice mindsetcross-cultural collaborationstakeholder management