People Operations

• Lead daily HR operations across the employee lifecycle (onboarding, job changes, offboarding, terminations, etc.).
• Manage the HR helpdesk (Jira), driving SLA adherence and clear communication, with focus on self-service.
• Oversee AI HR service platform operations (Wisq) including knowledge base governance, triage, and service request resolution.
• Execute operational components of HR programs (performance review cycles, compliance training).
• Oversee accurate production and storage of employee documents and maintain Workday and ADP data accuracy.
• Own global HR compliance operations in partnership with HR and Legal stakeholders and ensure consistent policy application.
• Manage recurring and ad-hoc report requests ensuring accuracy, timeliness, and stakeholder distribution.
• Maintain and update HR documentation in the knowledge base with version control and easy access.
• Track SLAs and quality metrics, report results to program owners and HR leadership, and support AI/automation initiatives.
• Manage and develop the Shared Services team, foster a service mindset, and align team to global HR priorities.

Associate Director, People Operations

Senior People Consultant – Transactions