Vice President, Life Sciences Professional Services PMO
Model N
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $178,000 - $270,000 per year
Job Level
Lead
About the role
- Lead a centralized Life Sciences Professional Services PMO responsible for onboarding, implementation, and enterprise deployment programs
- Ensure services are delivered on time, within scope, and in alignment with contractual commitments, regulatory requirements, and customer expectations
- Serve as an executive escalation point for complex, at-risk, or high-profile Life Sciences customer engagements
- Act as executive sponsor for strategic Life Sciences accounts, partnering with customer executives to ensure alignment, issue resolution, and long-term success
- Drive consistent delivery quality and measurable customer outcomes across pharmaceutical, biotech, and medtech customers
- Define and enforce modern project management methodologies, delivery playbooks, and lifecycle standards aligned with SaaS best practices
- Oversee the full Life Sciences Professional Services delivery portfolio, ensuring effective prioritization, capacity alignment, proactive risk management, and achievement of financial and customer outcomes
- Implement governance models to proactively identify delivery risk, compliance issues, and execution gaps
- Lead the transformation of Life Sciences Professional Services delivery models to improve scalability, consistency, and speed to value
- Standardize best practices across onboarding and implementation to reduce cycle times and accelerate customer realization of product value
- Champion modern SaaS delivery methodologies including phased rollouts, configuration-first approaches, and repeatable implementation patterns
- Champion the adoption of AI and automation within Professional Services to improve forecasting accuracy, delivery efficiency, and execution predictability
- Identify and prioritize AI use cases (e.g., GenAI, Agentic AI, workflow automation) that reduce manual effort and enhance delivery quality
- Partner closely with Services Operations and Finance to manage utilization, capacity planning, margins, and forecasting for Life Sciences Professional Services
- Drive operational discipline around backlog management, staffing alignment, and delivery forecasting
- Establish KPIs and dashboards to track performance (e.g., time-to-value, on-time delivery, utilization, margin, CSAT)
- Ensure Life Sciences Professional Services contributes predictably to overall Services revenue, margin, and annual operating plan commitments
- Lead and scale a high-performing global PMO team
- Build delivery leaders capable of operating in a modern SaaS, data-driven services environment
- Establish clear accountability, performance expectations, and development plans for leaders and teams
- Foster a culture of ownership, continuous improvement, and execution excellence
Requirements
- Bachelor’s degree required; MBA preferred
- 15+ years of experience leading Professional Services delivery and PMO functions within an enterprise SaaS or technology services environment
- Experience supporting Life Sciences customers in regulated, compliance-heavy environments strongly preferred
- Proven track record driving transformation of services delivery models while maintaining execution rigor
- Deep understanding of Professional Services economics including utilization, margin management, forecasting, and capacity planning
- Strong executive presence with experience engaging senior customer stakeholders and internal executives
- Highly analytical, data-driven leader with strong operational judgment
- Familiarity with leveraging AI and automation to improve delivery efficiency and time-to-value
- Ability to travel (10–20%)
Benefits
- Unlimited PTO for salaried employees – because flexibility fuels success
- Comprehensive medical, dental, and vision coverage
- Health Savings & Flexible Spending Accounts
- 401(k) with company match to invest in your future
- Volunteer Time Off (VTO) to give back to causes you care about
- Life and pet insurance for peace of mind
- Employee Assistance & Mental Health Programs
- Charitable giving opportunities
- Professional coaching and career development
- …and much more.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementSaaS delivery methodologiescapacity planningutilization managementforecastingrisk managementAI implementationautomationperformance trackingdelivery optimization
Soft skills
executive presenceanalytical skillsoperational judgmentleadershipcommunicationproblem-solvingcollaborationcontinuous improvementaccountabilityteam development
Certifications
Bachelor's degreeMBA