Develop and own the global services sales strategy for enterprise accounts across Professional Services, Training/Education, Recurring Managed Services, and Advisory Services
Develop and refine packaged service offerings that align with customer needs and product capabilities
Collaborate with the Chief Services Officer, Chief Revenue Officer, Chief Financial Officer and executive leadership to align services sales with overall company revenue, growth, and margin goals
Drive services bookings through attach on new logo acquisition, expansions, and renewals
Partner closely with our enterprise Sales team to co-sell services into strategic deals
Create service proposals and negotiate complex contracts with large enterprise accounts
Develop accurate forecasting and reporting processes for services sales
Ensure scalable processes are in place, introducing and incorporating AI, to expedite and manage the services sales lifecycle
Partner with Finance to maintain revenue, pricing, and profitability structures that align with our corporate objectives
Establish KPIs and dashboards to track performance
Provide predictable and sound weekly/monthly/quarterly reporting of sales commit and key financial metrics to track performance
Work closely with delivery teams to ensure delivery capacity and readiness align with sales targets
Collaborate with Product and Engineering to influence roadmap based on customer feedback and service trends
Coordinate with Account Management to ensure seamless handoffs and long-term value realization
Collaborate with Finance to ensure accurate forecasting, resource planning, and reporting
Build and lead a high-performing services sales team focused on large enterprises
Set clear goals, manage performance, and foster a culture of accountability and continuous improvement
Partner with our People Team around attracting, enabling, and retaining high potential talent
Collaborate with Marketing and Sales Enablement to support messaging, sales tools, and training
Requirements
Bachelors degree required
15+ years of experience in professional services and/or enterprise software
Strong leadership background with 10+ years managing high-performing Sales and/or Professional Services teams supporting large, complex, multi-stakeholder enterprise accounts
Deep understanding of enterprise software implementations and the role of professional services in a SaaS company to support customer success
Experience selling into Life Sciences, Pharma, and/or Medtech accounts a plus
Experience with selling and driving growth in recurring managed services
Strong ability to manage a sales pipeline, progress deals, forecast bookings, and support predictability in the business
Strong executive presence and experience engaging with and building trusting relationships with senior-level customers and prospects
Exceptional leadership, communication, negotiation and cross-functional collaboration skills
Strong command of Salesforce or equivalent CRM
Ability to travel (25%).
Benefits
medical
dental
vision
health savings
flexible savings
commuter benefits
matching 401K
PTO
VTO
life insurance
pet insurance
employee assistance programs
mental health programs
charitable giving
coaching
career growth and much more.
Applicant Tracking System Keywords
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