Junior Support and Customer Relations Assistant – Temporary

Modaxo

Junior Support Assistant providing customer service through various channels. Supporting technical team and improving operational processes at the company in a hybrid work arrangement.

Posted 6/27/2026full-timeBelo Horizonte • 🇧🇷 BrazilJuniorWebsite

About the role

Key responsibilities & impact

Provide customer support via channels such as email, telephone and the ticketing portal.
Log, categorize and track support tickets, ensuring deadlines and service quality.
Assist with initial troubleshooting and correctly routing requests to the appropriate teams.
Guide customers on system usage, procedures and best practices.
Keep customers informed about the status of requests and updates.
Support the team in organizing operational routines and service reports.
Maintain internal controls (spreadsheets, management systems, knowledge base).
Contribute to continuous improvement of processes and support workflows.
Create and monitor customer communications (quick reports, update notices).
Monitor version updates at customer sites.
Schedule and attend periodic meetings with customers.

Requirements

What you’ll need

High school diploma required (university studies in progress preferred in areas such as IT, Business Administration, Communications or related fields).
Strong verbal and written communication skills.
Organized, proactive profile with solid problem-solving ability.
Basic computer skills and familiarity with tools such as Excel and corporate email.
Previous customer service experience is a plus.
Desirable experience with POS devices, sales applications, payment acquirer systems and remote access.

Benefits

Comp & perks

Unimed Unimax health plan with no co-payment.
Dental plan.
Home-office allowance BRL 150; Meal/food allowance BRL 35.44.
Birthday day off.
Wellhub (Gympass).
Profit-sharing.
Duo Gourmet.
SESC partnership.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootingticketing systemscustomer supportprocess improvementreporting

Soft Skills

communicationorganizationproactivityproblem-solving