Mod Op

Security Engineer

• - Manage day-to-day operation of an established SOC 2 Type II control environment
• - Own continuous evidence collection, documentation, and audit readiness
• - Coordinate third-party assessments, including penetration testing, and track remediation through completion
• - Maintain security policies, procedures, and control documentation as systems change
• - Work directly with auditors, Development, and the compliance-focused IT team to support audits and close findings
• - Create, assign, audit, and revoke IAM roles and service accounts across cloud platforms, ensuring least-privilege access.
• - Conduct vendor risk assessments, including security reviews and documentation tracking
• - Oversee infrastructure vulnerability scanning and enforce patch management SLAs across cloud and hosted environments
• - Lead and document quarterly access reviews across systems and cloud platforms
• - Implement and manage compliance automation platforms such as Vanta, Drata, or Secureframe
• - Automate evidence collection, access reviews, and compliance reporting processes
• - Build and maintain compliance dashboards to provide leadership visibility into control health and audit readiness
• - Measure and report efficiency gains achieved through compliance and security automation
• - Operate and maintain security controls for Microsoft Entra ID, AWS and Google Cloud Platform environments
• - Manage identity, access, and privilege controls across cloud and enterprise systems, including GCP IAM roles, policies and service accounts
• - Ensure secure configuration, hardening, and access reviews are performed regularly
• - Manage Entra ID, AWS and GCP security logging, monitoring, and alerting
• - Investigate and respond to security alerts and incidents
• - Perform root cause analysis and implement corrective actions
• - Investigate and remediate access-related incidents, including misconfigured roles or unauthorized permissions.
• - Leverage AI-powered security tools for threat detection, anomaly identification, and alert triage
• - Implement and maintain security controls within development and automated build and deployment processes
• - Partner with Development on vulnerability management, code scanning, and application security
• - Apply security controls and governance for AI systems, including data access, model usage, and risk management
• - Monitor application usage and spend across agency-hosted environments for internal and client-facing applications
• - Define acceptable usage thresholds and budget bands for applications and environments
• - Implement alerts, automation, and reporting for usage or cost variances
• - Investigate, resolve, and document usage and budget variances
• - Own application budgets related to hosted environments and route issues or overages to appropriate stakeholders
• - Support onboarding of new agencies and clients by evaluating applications, technologies, and usage requirements
• - Assess security, compliance, and SOC 2 Type II impact to existing environments
• - Estimate infrastructure usage and cost impact and align onboarding to established usage and budget bands
• - Support client data ingestion, migration, and validation, ensuring security and data integrity
• - Manage client offboarding activities, including sunsetting services and archiving or securely deleting data
• - Partner with Development and the compliance-focused IT team to ensure onboarding and offboarding meet security, compliance, and operational standards
• - Support account manager’s escalations related to security, access, or consent requirements.
• - Serve as a hands-on security manager and subject matter expert
• - Collaborate closely with Development and the compliance-focused IT team on security and audit activities
• - Provide clear documentation and practical guidance to internal stakeholders
• - Serve as the primary point of contact for access requests and permission-related troubleshooting.

Systems and Data Security Manager

Product Manager

• Set the vision and roadmap for Mod Op’s AI agent architecture—defining how individual and networked agents automate and augment workflows across creative, strategy, media, and analytics.
• Develop go-to-market strategy, plan and execute the GTM launch strategy. (positioning, pricing and messaging)
• Maintain a dynamic product roadmap that supports modular innovation, enabling combinations of agents to power bespoke client solutions.
• Collaborate with clients and internal stakeholders to co-create new ways of working—where AI augments human creativity and decision-making to deliver differentiated value.
• Use deep understanding of CRM, marketing automation, and data platforms to design productized innovations that automate workflows and improve access to data and insights.
• Build and prioritize products and complex product roadmaps, setting priorities and delivering on-time solutions.
• Translate strategic concepts into actionable product experiences and MVPs.
• Collaborate with IT, data engineers, architects, and data scientists to design solutions within scalable and secure environments.
• Partner with engineering, design, and data science to ensure solutions are scalable, secure, and aligned with business outcomes.
• Develop frameworks for agent evaluation and observability, ensuring quality, accuracy, and compliance across multi-agent interactions.
• Collaborate with product owners, business leaders, and clients to baseline processes and workflows through marketing technology stacks.
• Leverage data for informed decisions on product direction, pricing strategy and technical trade-offs.

Senior Product Manager – AI Systems

Brand Manager

• Define and inspire Mod Op’s brand strategy approach (philosophy, tools, templates, guides) to raise the strategic bar agency‑wide and create a consistent way of tackling briefs.
• Mentor and grow a diverse strategy team with hands‑on coaching, clear standards, and pathways for craft mastery and career development, with a strong focus on growing internal talent into future leaders.
• Serve as a proactive client advocate and trusted advisor to senior stakeholders; foster senior client relationships, facilitate C‑suite work sessions, and guide complex organizations through brand transformations.
• Own the strategic direction for brand strategy and steward inter‑agency teams with Creative, Account and departmental leaders to align around one clear, actionable strategy.
• Develop and deliver thought leadership that advances the discipline and pioneers how strategy integrates emerging technologies across research, analytics, and storytelling.
• Lead the brand strategy discipline across priority accounts: define brand purpose, positioning, value propositions, architecture/portfolio strategy, and audience frameworks.
• Connect cultural trends, customer behavior, and brand equity to identify the “Irresistible Truth” at the heart of each brand, translating insight into persuasive narratives and channel‑agnostic briefs.
• Build integrated communications strategies that define the role of each channel and tactic from brand to demand; orchestrate programs across PR/earned, social, content, performance media, experiential, and partnerships.
• Build and evolve message frameworks, naming/nomenclature systems, and visual/verbal brand guidelines with Design and Creative leadership.
• Oversee creation of clear, compelling case studies (including award‑show caliber) that tie brave creativity to tangible business impact.
• Operationalize brand measurement: establish KPIs (awareness, consideration, preference, equity), design testing/learning agendas, and partner with Analytics on MMM, incrementality, and brand‑lift studies.
• Champion Mod Op’s AI‑enabled tools (e.g., Brand Agent) and third‑party platforms for audience insight, competitive intelligence, creative testing, and forecasting; codify best practices and governance.
• Serve as executive sponsor and lead strategist on new‑business pursuits; craft compelling POVs, cases, and workshops that convert prospects to partners.
• Manage resourcing and budgets in collaboration with Operations and Account leadership.
• Help expand the role of brand strategy across new and existing client engagements.

Senior Vice President, Brand Strategy

Project Manager

• Coordinate day-to-day SEO work across both ongoing retainers and project-based initiatives.
• Build timelines, task plans, and delivery schedules for SEO initiatives.
• Track progress, milestones, and dependencies across teams.
• Support Design, Development and QA workflows to ensure SEO work is executed correctly.
• Work closely with the Search team, Technical Project managers, and Account managers.
• Support smooth handoffs between strategy, execution, review, and release.
• Schedule meetings, capture notes, and track next steps.
• Communicate clearly, follow through on commitments, and surface risks early.
• Support resource forecasting for the Search Experience team, including hour allocations across retainers, projects, and audits.
• Monitor utilization at a high level, including capacity constraints, PTO coverage, and resourcing risks.
• Help adjust resource plans as scope shifts or new work comes in.
• Keep project documentation organized, accurate, and up to date.
• Follow established workflows while identifying opportunities to improve how work gets done.
• Support ticket creation and tracking in tools such as Jira or similar systems.

Junior Project Manager

• Create, assign, and manage IAM roles and service accounts for Data Senders, Data Auditors and Data Users.
• Manage permissions for resources like Cloud Storage (Cloud Bucket), BigQuery, Vertex AI, Cloud Function, Cloud Scheduler, Logs, and proprietary Innovation Apps.
• Regularly audit IAM policies; identify misconfigurations, redundant permissions, and potential security gaps.
• Apply organizational policies for data access, encryption, and retention.
• Act as a point of contact for internal teams requesting access changes or troubleshooting permission issues.
• Generate and maintain detailed reports on user and service account access to support least-privilege compliance.
• Investigate and resolve incidents related to role misconfigurations or unauthorized access.
• Collaborate with Data Governance, Innovation, and Account Management teams to align IAM strategies with business objectives.

Senior Manager, Identity & Data Security

AI Engineer

• Design comprehensive AI system architectures, taking responsibility for selecting models (e.g., LLMs, traditional ML, or hybrid approaches), determining the use of RAG versus fine-tuning or agentic workflows, and overseeing data pipelines, vector stores, orchestration, and observability.
• Proactively assess scale, latency, cost, and reliability tradeoffs, collaborating with IT to devise solutions and monitoring tools to prevent issues before they arise.
• Partner with product, strategy, and executive stakeholders to define the problems at hand, transform ambiguous goals into specific solutions and requirements, and establish and promote shared success metrics.
• Work alongside UX/UI and Solution Architects to create and implement evaluation criteria for AI outputs (such as quality, bias, drift, and hallucinations) throughout the design, prototyping, development, and production phases.
• Take ownership of and document data privacy, security, and compliance considerations, including establishing clear guidelines on issues like prompt injection, IP leakage, bias, brand risks, model limitations, failure modes, and established human escalation paths.
• Evaluate cost-to-value tradeoffs, incorporating active optimization of token usage, caching strategies, and model routing, while also considering future growth plans.
• Provide strategic insights on roadmaps and intellectual property, identifying reusable patterns that can add value or evolve into platforms, internal tools, and future features based on existing IP.
• Stay at the frontier of AI innovation, exploring emerging models, frameworks, and integrations that enhance our marketing ecosystem.

Systems and Data Security Manager

Senior Product Manager – AI Systems

Senior Vice President, Brand Strategy

Junior Project Manager

Senior Manager, Identity & Data Security

Senior AI Engineer