Customer Success Manager
Alpaca
Customer Success Associate
MOCA Systems, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • Massachusetts • 🇺🇸 United States
Visit company websiteSalary
💰 $55,000 - $65,000 per year
Job Level
JuniorMid-Level
About the role
- Launch new projects, manage/maintain customer project data and oversee technical client training/adoption of best practices
- Work to resolve all product and project-related customer questions and requests efficiently and effectively
- Handle client interactions with calm professionalism, quick execution and a sense of urgency to uphold our reputation for excellent customer service
- Drive increased engagement for new and existing clients
- Help specify, outline and advocate for UI/UX improvements based on customer feedback
Requirements
- Bachelor’s degree from an accredited university or college or equivalent experience
- Exposure to Customer Success or Account Management roles, preferably in B2B SaaS environments
- Familiarity with enterprise software applications
- Excellent organizational, project management, consultative and time management skills
- Passion for working on a small, dedicated, agile and determined team
- Strong written and oral presentation skills, as well as active listening skills
- Solid sense of empathy for clients, as well as a passion for revenue growth
- Exceptional ability to multi-task in a fast-paced environment, balancing quality and speed
Benefits
- Full benefit plan including medical, dental, vision, disability insurance
- 401(k) with generous employer match
- HSA employer contribution in certain circumstances
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementUI/UX improvementscustomer project data managementB2B SaaSenterprise software applications
Soft skills
organizational skillsconsultative skillstime management skillswritten communicationoral presentation skillsactive listeningempathymulti-taskingcalm professionalismsense of urgency
Certifications
Bachelor’s degree
