Manager

• Supervise all facets of the store's operations, including consumer sales, commercial sales, and service operations.
• Support the overall company objectives and ensure consistent messaging in alignment with Regional Sales and Service Managers to the store staff.
• Provide store performance reports as required, utilizing Key Performance Indicators as outlined in Rhythm.
• Identify local market opportunities and utilize corporate support to enhance business through localized marketing efforts.
• Collaborate with the HR Department to recruit and retain qualified candidates to meet the store's staffing requirements.
• Effectively manage team performance and provide coaching and mentorship to enhance effectiveness in each role.
• Uphold customer treatment standards characterized by courteous and professional conduct, fostering complete customer satisfaction.
• Promote a culture of training by participating in company training initiatives and fostering continuous learning.
• Oversee and promote the sale of all company products and services across all company locations, involving all personnel.
• Manage incoming leads generated by the Business Development Center to meet show rate and solution rate goals.
• Accurately forecast unit sales and gross profit levels.
• Collaborate with the Regional Sales Manager to review the GM Scorecard and identify focus areas.
• Manage and maintain vehicle inventory in collaboration with the Inventory team.
• Partner with the Service Manager to oversee service operations, including technician efficiency and overall billable hours.
• Aim to achieve NPS results at or above the overall corporate average through our Solution Experience process.
• Foster Employee Engagement by demonstrating leadership skills in support of our core values.

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General Manager