Mobilint, Inc.

Application Support Engineer

Mobilint, Inc.

full-time

Posted on:

Location Type: Hybrid

Location: Canberra • Australia

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Tech Stack

AWS

About the role

  • Provides comprehensive and professional customer support to ensure customer satisfaction.
  • Triaging new support incidents, testing biometric sample applications with our Native and Web SDKs, and providing customer solutions either directly or via escalation processes.
  • Maximizing customer satisfaction on application development issues by understanding our customer’s needs, consulting with our software development team, and providing technical solutions.
  • Support readiness testing of new product releases, its documentation, SDKs, and sample apps.
  • Delivering and tracking Daon IdentityX software releases and documentation to customers.
  • Building customer reference environments in AWS using the Daon sample mobile apps as health checks.
  • Authoring, publishing, and updating knowledge base articles and web content.
  • Tracking and managing Daon and third-party software licenses.
  • Administer and improve our Customer Support Portal and other business tools.
  • Participate in the on-call weekend rotation as remote support for the global “follow the sun” model.
  • Maintains a positive, empathetic, and professional attitude toward customers always.
  • Responds promptly to customer inquiries.
  • Communicates with customers through various channels, chat, email & phone.
  • Obtains product mastery to respond to customer concerns promptly and accordingly.
  • Keeps records of customer interactions, transactions, comments/complaints/feedback.
  • Regularly Communicates and coordinates with colleagues as necessary.
  • Provides feedback on the efficiency of the customer service process.
  • (Potential) 2-3 hours work schedule shift to cover Singapore Business hour.

Requirements

  • A Bachelor’s or Master’s degree, ideally in Computer Science or a related discipline.
  • 5–7 years of experience in technical support, operations, or a similar customer-facing technical role.
  • Strong troubleshooting and debugging capabilities, with confidence in diagnosing issues and driving them through to resolution.
  • Hands-on experience supporting customers and working with tools such as ticketing systems, email, and live support sessions.
  • Clear and effective communication skills, both written and verbal.
  • A sharp eye for detail and a structured, solutions-oriented mindset.
  • The ability to stay calm, focused, and professional in fast-paced or high-pressure situations.
Benefits
  • Professional development opportunities
  • Flexible work arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingdebuggingbiometric sample applicationsNative SDKWeb SDKcustomer solutionssupport readiness testingknowledge base authoringcustomer support processesAWS
Soft Skills
customer satisfactionempathetic attitudeeffective communicationattention to detailsolutions-oriented mindsetcalm under pressureprofessionalismteam coordinationfeedback provisioncustomer interaction management
Certifications
Bachelor’s degree in Computer ScienceMaster’s degree in Computer Science