MobileAction

Customer Success Manager

MobileAction

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

Tableau

About the role

  • Partner with customers to understand their business goals, competitive landscape, and build strategic engagements to demonstrate the value of our data and platforms.
  • Passion to be a strategic expert on mobile insights, app store optimization, and much more.
  • Partner with account managers and other team members to manage renewal conversations and discover new opportunities for upside
  • Drive overall customer satisfaction to expand customer engagement and increase the likelihood of retention and growth.
  • Build up the client’s confidence and overall adoption of our platform with digital tools and programs over time
  • Act as the internal voice of the customer and be able to liaise with multiple internal departments including product, marketing, and engineering
  • Preferred: Knowledge of Apple Search Ads, Mobile Campaign Management Platforms, Mobile App Marketing and AdTech Industry

Requirements

  • 2–3 years of experience in Customer Success, client-facing consulting, or analyst roles within B2B SaaS or Mobile App Marketing environments
  • Solid knowledge of Apple Search Ads and Google Ads ecosystems, including campaign setup and management
  • Strong presentation and communication skills, with a proven ability to build, manage, and nurture long-term customer relationships while handling multiple priorities
  • Knowledge of CRM tools (Hubspot), Product Analytics (Full Story,Mixpanel), and data analysis software (Microsoft Excel, Tableau, etc.)
  • Very strong account management and relationship-building skills
  • Ability to work effectively in a fully remote environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Apple Search AdsGoogle Adscampaign setupcampaign managementdata analysisMicrosoft ExcelTableauProduct AnalyticsMobile App MarketingMobile Campaign Management
Soft Skills
presentation skillscommunication skillsrelationship-buildingcustomer satisfactionstrategic engagementmulti-taskingclient confidencecustomer retentioncustomer engagementliaising