MobileAction

Customer Success Manager

MobileAction

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Job Level

JuniorMid-Level

Tech Stack

Tableau

About the role

  • Partner with customers to understand their business goals, competitive landscape, and build strategic engagements to demonstrate the value of our data and platforms.
  • Passion to be a strategic expert on mobile insights, app store optimization, and much more.
  • Partner with account managers and other team members to manage renewal conversations and discover new opportunities for upside
  • Drive overall customer satisfaction to expand customer engagement and increase the likelihood of retention and growth.
  • Build up the client’s confidence and overall adoption of our platform with digital tools and programs over time
  • Act as the internal voice of the customer and be able to liaise with multiple internal departments including product, marketing, and engineering
  • Preferred: Knowledge of Apple Search Ads, Mobile Campaign Management Platforms, Mobile App Marketing and AdTech Industry

Requirements

  • 2–3 years of experience in Customer Success, client-facing consulting, or analyst roles within B2B SaaS or Mobile App Marketing environments
  • Solid knowledge of Apple Search Ads and Google Ads ecosystems, including campaign setup and management
  • Strong presentation and communication skills, with a proven ability to build, manage, and nurture long-term customer relationships while handling multiple priorities
  • Knowledge of CRM tools (Hubspot), Product Analytics (Full Story,Mixpanel), and data analysis software (Microsoft Excel, Tableau, etc.)
  • Very strong account management and relationship-building skills
  • Ability to work effectively in a fully remote environment

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Apple Search AdsGoogle Adscampaign setupcampaign managementdata analysisMicrosoft ExcelTableauProduct AnalyticsMobile App MarketingMobile Campaign Management
Soft skills
presentation skillscommunication skillsrelationship-buildingcustomer satisfactionstrategic engagementmulti-taskingclient confidencecustomer retentioncustomer engagementliaising