MobileAction

Customer Success Manager

• Partner with customers to understand their business goals, competitive landscape, and build strategic engagements to demonstrate the value of our data and platforms.
• Passion to be a strategic expert on mobile insights, app store optimization, and much more.
• Partner with account managers and other team members to manage renewal conversations and discover new opportunities for upside
• Drive overall customer satisfaction to expand customer engagement and increase the likelihood of retention and growth.
• Build up the client’s confidence and overall adoption of our platform with digital tools and programs over time
• Act as the internal voice of the customer and be able to liaise with multiple internal departments including product, marketing, and engineering
• Preferred: Knowledge of Apple Search Ads, Mobile Campaign Management Platforms, Mobile App Marketing and AdTech Industry