Mobile Communications America

Customer Service Specialist

Mobile Communications America

full-time

Posted on:

Location Type: Office

Location: Lafayette • 🇺🇸 United States

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Job Level

Junior

Tech Stack

ERP

About the role

  • Serving as the first point of contact for visitors and customers, while handling incoming phone calls and emails
  • Log all repairs in ERP, determine warranty dates of equipment, and stage for internal repair, or ship to third-party repair depot
  • Ensure the repair gets completed and returned to the customer in a timely manner
  • File warranty claims for reimbursement if applicable
  • Price out tickets accordingly and prepare for the biller to review
  • Receive and stage products and provide tracking and updates for sales and service teams as well as customers
  • Ship out products to customers
  • Collect, assess, and return equipment to the vendor within the allotted timeframe
  • Review, maintain, and update inventory levels based on sales history and customer needs, perform inventory counts, and rotate inventory to ensure parts and equipment are being used from oldest to newest
  • Ensure inventory assets are always secured and locked
  • Add and remove equipment
  • Assist in the renewal process
  • Log and schedule calls/jobs for installers and technicians, import time and maintain expired events, update with pricing, and prepare tickets for the biller to review
  • Maintain and update customer contact information as needed
  • Pull and maintain WIP and other reports such as aging, open purchase orders, etc.
  • Review sales and service tickets for accuracy and send invoices via email or mail to customers
  • Other duties as assigned

Requirements

  • 1-3 years of experience in customer operations or related fields such as Customer service, Scheduling/Dispatch, Purchasing, Shipping/Receiving, Inventory, Sales Support
  • Excellent knowledge and experience using Microsoft Office Products, inclusive of Microsoft Word, Microsoft Excel, and Outlook, required
  • Professional communication in both spoken and written form within all levels of the organization, required
  • Ability to succeed in an often fast-paced environment, establish priorities, work independently, and proceed with objectives without supervision
  • Strong organizational and administrative skills
  • Detail-oriented
  • Discretion, able to handle confidential and proprietary information appropriately
  • High level of integrity
  • Experience in an office setting preferred
Benefits
  • Medical
  • Dental
  • Vision
  • 401K
  • PTO
  • Holiday Pay
  • Education Incentives

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
inventory managementwarranty claims processingrepair logisticscustomer serviceschedulingdispatchshippingreceivingsales supportdata entry
Soft skills
professional communicationorganizational skillsadministrative skillsdetail-orienteddiscretionintegrityability to work independentlytime managementprioritizationadaptability