Senior Program Manager

Mobile Communications America

Senior Program Manager overseeing strategic programs and customer accounts at Mobile Communications America. Driving execution, operational excellence, and customer satisfaction.

Posted 5/21/2026full-timeColumbia • South Carolina • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Lead and manage large-scale strategic programs and customer accounts to ensure successful project delivery and customer satisfaction.
Serve as the primary Program point of contact for customers, General Contractors, and key stakeholders throughout program execution.
Provide leadership and direction across all phases of the program including delivery, financial management, procurement, resource planning, scheduling, and stakeholder communication.
Ensure compliance with contractual requirements, company standards, and operational expectations.
Develop and maintain strong relationships with customer decision-makers, General Contractors, and internal business partners.
Manage stakeholder expectations through proactive communication, reporting, and collaboration.
Drive program governance activities including: Risk identification, mitigation, and issue resolution
Scope, schedule, cost, and quality management
Cross-project dependency management
Program change management
Performance tracking and reporting
Financial oversight and forecasting
Documentation and information management
Development and maintenance of SOPs, processes, and training materials
Establish and implement project and program management frameworks, methodologies, and best practices.
Conduct program performance reviews and ensure quality standards are consistently achieved.
Support continuous improvement initiatives to enhance operational effectiveness and customer experience.

Requirements

What you’ll need

Bachelor’s degree preferred or equivalent combination of education, technical training, and relevant work experience.
Proven experience leading large, complex programs and strategic customer accounts within the security, construction, or low-voltage industry.
Strong leadership skills with the ability to manage cross-functional teams, drive accountability, and influence stakeholders at all levels.
Demonstrated experience managing large-scale projects, budgets, schedules, and operational delivery.
Strong understanding of program governance, risk management, financial management, and project lifecycle methodologies.
Highly proficient in scheduling tools (Smartsheet preferred)
Excellent communication, relationship-building, negotiation, and stakeholder management skills.
Ability to build and maintain strong relationships with customers, General Contractors, subcontractors, and internal partners.
Highly organized, analytical, and detail-oriented with strong problem-solving and decision-making abilities.
Experience developing and implementing processes, SOPs, reporting structures, and operational best practices.
Ability to manage multiple priorities in a fast-paced, deadline-driven environment while maintaining a customer-focused approach.
Strong business acumen with the ability to align operational execution to business objectives and customer expectations.
Proficient in project management tools, reporting systems, and Microsoft Office applications.
PMP, PgMP, CSPM, PSP, or similar project/program management certifications highly preferred.
Willingness to travel to customer sites, project locations, and stakeholder meetings as needed.

Benefits

Comp & perks

Health insurance
Professional development
Retirement plans
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

program governancerisk managementfinancial managementproject lifecycle methodologiesschedulingbudget managementoperational deliveryprocess developmentSOPsperformance tracking

Soft Skills

leadershipstakeholder managementrelationship-buildingnegotiationproblem-solvingdecision-makingorganizational skillsanalytical skillscommunicationaccountability

Certifications

PMPPgMPCSPMPSP