Customer Service Specialist

Mobile Communications America

Customer Service Specialist at MCA overseeing repairs and customer operations. Log repairs, manage inventory, and ensure timely customer service in Chattanooga, TN.

Posted 5/19/2026full-timeChattanooga • Tennessee • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Log all repairs in ERP, determine warranty dates of equipment, and stage for internal repair, or ship to third-party repair depot
Ensure the repair gets completed and returned to the customer in a timely manner
File warranty claims for reimbursement if applicable
Price out tickets accordingly and prepare for biller to review
Receive and stage products and provide tracking and updates for sales and service teams as well as customers
Ship out products to customers
Collect, assess, and return equipment to the vendor within the allotted time frame
Review, maintain, and update inventory levels based on sales history and customer needs, perform inventory counts, and rotate inventory to ensure parts and equipment are being used from oldest to newest
Ensure inventory assets are always secured and locked
Add and remove equipment
Assist in the renewal process
Log and schedule calls/jobs for installers and technicians, import time and maintain expired events, update with pricing, and prepare tickets for biller to review
Maintain and update customer contact information as needed, assist in resolving incorrect billings, contact customers on overdue bills, and work with them on collecting payments
Pull and maintain WIP and other reports, such as aging, open purchase orders, etc.
Review sales and service tickets for accuracy and send invoices via email or mail to customers.
Establishing relationships with major customers and vendors outside of their locations.
Serving as the first point of contact for visitors and customers, depending on the reporting location.

Requirements

What you’ll need

3-7 years experience in customer operations or related fields, such as Customer service
Scheduling/Dispatch
AP/AR (Collections, setting up billing, etc.)
Purchasing
Shipping/Receiving
Inventory
Radio program and troubleshooting
Must possess a High School Diploma or GED (Associate Degree Preferred)
Must possess excellent knowledge and experience using Microsoft Office Products inclusive of Microsoft Word, Microsoft Excel, and Outlook
Must be able to interact and communicate professionally in both spoken and written form within all levels of the organization
Ability to succeed in an often fast-paced environment, establish priorities, work independently, and proceed with objectives without supervision
Strong organizational and administrative skills
Detail oriented.
Discreet and able to handle confidential and proprietary information appropriately.
High level of integrity.
Background in accounts receivable and purchasing is a plus
Experience in an office setting is preferred.

Benefits

Comp & perks

Medical
Dental
Vision
401K
PTO
Holiday Pay
Education Incentives
and more

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer operationsschedulingdispatchaccounts payableaccounts receivablepurchasingshippingreceivinginventory managementradio program troubleshooting

Soft Skills

communicationorganizational skillsadministrative skillsdetail orientedintegrityability to work independentlyability to establish prioritiesprofessional interactionconfidentialitycustomer relationship management

Certifications

High School DiplomaGEDAssociate Degree