Director, Operations & Services

Mobile Communications America

Director, Operations for MCA overseeing wireless solutions deployment and managing operational strategies. Collaborating with cross-functional teams to ensure project success in the United States.

Posted 4/25/2026full-timeRemote • Maryland, North Carolina, South Carolina, Tennessee, Texas • 🇺🇸 United StatesLeadWebsite

Tech Stack

Tools & technologies

ERPPMP

About the role

Key responsibilities & impact

Direct and manage day-to-day operations for DAS deployment, installation, commissioning, and support activities.
Develop and execute operational strategies that support company growth, customer satisfaction, and profitability goals.
Establish and monitor operational KPIs, productivity metrics, and service delivery standards.
Lead workforce planning, scheduling, and resource allocation to ensure efficient execution across multiple projects and markets.
Drive continuous improvement initiatives to streamline workflows, reduce delays, and improve quality and cost performance.
Oversee operational support for DAS projects from kickoff through closeout, ensuring timelines, budgets, and deliverables are met.
Partner with Project Managers and Engineering teams to ensure accurate planning, readiness, and successful execution.
Monitor project risks, field issues, escalations, and capacity constraints; develop mitigation plans as needed.
Ensure appropriate coordination across internal teams, subcontractors, vendors, carriers, venue stakeholders, and customers.
Support commissioning, testing, and handoff processes to ensure successful project completion.
Lead, coach, and develop operations managers, field teams, warehouse/logistics personnel, and other operational staff.
Build a culture of accountability, collaboration, safety, and execution excellence.
Establish clear performance expectations and provide ongoing feedback, training, and development opportunities.
Support talent planning, hiring, succession planning, and retention efforts within the operations function.
Manage operational budgets, labor utilization, contractor spend, and cost controls to maximize profitability.

Requirements

What you’ll need

Bachelor’s degree in Business, Operations, Engineering, Telecommunications, Construction Management, or related field; equivalent experience may be considered.
8+ years of progressive operational leadership experience, preferably in DAS, wireless infrastructure, telecommunications, low-voltage systems, or related technical/construction environments.
5+ years of people leadership experience managing multiple teams, functions, or regions.
Strong knowledge of DAS deployment, wireless infrastructure, site operations, construction workflows, and project delivery practices.
Experience managing budgets, labor planning, vendor performance, and operational reporting.
Strong understanding of safety, quality, and compliance practices in field-based operations.
Proven success improving operational efficiency, scaling teams, and delivering results in a fast-paced environment.
Strong communication, leadership, problem-solving, and decision-making skills.
Preferred Qualifications: Experience in neutral host DAS, public venue DAS, in-building wireless systems, or large-scale telecom infrastructure projects.
Familiarity with carrier requirements, permitting, testing/commissioning, and field deployment standards.
PMP, Lean, Six Sigma, OSHA, or related operational/project certifications.
Experience with ERP, project management, or workforce planning systems.

Benefits

Comp & perks

Medical
Dental
Vision
401K
PTO
Holiday Pay
Education Incentives

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

DAS deploymentwireless infrastructurelow-voltage systemsbudget managementlabor planningoperational reportingproject delivery practicessafety practicesquality practicescompliance practices

Soft Skills

leadershipproblem-solvingdecision-makingcommunicationcollaborationaccountabilitycoachingdevelopmentresource allocationcontinuous improvement

Certifications

PMPLeanSix SigmaOSHA