Service Manager
Mobile Communications America
full-time
Posted on:
Location Type: Office
Location: Wytheville • Virginia • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Oversee the daily operations of the service department to ensure efficient and effective handling of service requests, meeting established KPIs and SLAs.
- Lead, train, and mentor a team of service technicians and support staff, fostering a culture of continuous improvement and professional development.
- Serve as the main point of contact for customers. Build and maintain strong relationships with clients, addressing their needs to enhance customer satisfaction.
- Handle escalated service issues and work to resolve them promptly.
- Monitor service performance metrics and prepare basic reports to track trends and identify areas for improvement.
- Organize and conduct training sessions to ensure that all team members are knowledgeable about products, services, and best practices.
- Work with other departments, such as sales and technical support, to ensure seamless customer experience.
Requirements
- 3-5 years of experience in service management or a similar role.
- A bachelor's degree in business administration, management, or a related field is preferred.
- Strong communication, problem-solving, and team leadership skills.
- Proficiency in service management software and Microsoft Office Suite.
- Ability to manage customer relationships and resolve issues in a timely manner.
Benefits
- Medical
- Dental
- Vision
- 401(k) with company match
- Paid Time Off & Holiday Pay
- Education Incentives
- And more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
service managementcustomer relationship managementproblem-solvingteam leadershipreport preparationtraining and mentoring
Soft skills
communicationinterpersonal skillscontinuous improvementprofessional development