Service Jira Administrator

MMDSmart

Service Administrator responsible for administering Jira and Confluence in a leading IT company. Support process efficiency through collaboration and configuration in a remote role.

Posted 5/12/2026full-timeRemote • 🇧🇬 BulgariaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Administer and configure Jira and Confluence environments
Manage user access, groups, and project roles
Create and maintain custom workflows, issue types, screens, fields, filters, dashboards
Develop and maintain automation rules using Jira Automation
Assist in integrating Jira with tools (Slack, HubSpot, etc.)
Support and train users on Jira best practices

Requirements

What you’ll need

Strong knowledge of Jira and Confluence configuration (workflows, schemes, permissions, dashboards)
Experience with automation tools
Experience with query languages
Familiarity with REST APIs and integration patterns
Good communication skills and stakeholder support mindset
English proficiency (B2+)

Benefits

Comp & perks

Access to mental health programs, comprehensive medical insurance, and a sports card*
Enjoy the company of cool teammates, a friendly atmosphere, a strong mentorship, and a variety of bonuses & corporate gifts.
Benefit from free educational events & courses, and English classes with native speakers.
Focus on your professional development in a supportive environment.
Choose your working format – remote, office-based, or hybrid and engage in team-building activities.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

JiraConfluenceautomation toolsquery languagesREST APIscustom workflowsissue typesfiltersdashboards

Soft Skills

communication skillsstakeholder support mindset