MLC-direct

Ecommerce

• Support daily management of orders, status checks, exception handling, returns and invoice verification
• Assist with structured handling of inquiries, perform systematic root-cause analysis, and help develop standard responses and workflows
• Identify recurring issues, document them (SOPs), simplify processes and translate them into tools/checklists
• Communicate with logistics, customer support, purchasing, marketing and external partners to ensure smooth operations.

Working Student E-Commerce Operations