EOG Event Management Triage Engineer

MKS2 Technologies

EOG triage engineer monitoring and resolving events across critical VA healthcare systems. Supporting the Department of Veterans Affairs Enterprise Command Center for MKS2 Technologies.

Posted 8/21/2026full-timeAustin • Texas • 🇺🇸 United StatesSeniorLead💰 $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in monitoring enterprise applications and systems, performing root cause analysis, and supporting incident management. Proficient in collaborating with cross-functional teams to troubleshoot complex technical issues and improve operational performance.

Highest-signal resume keywords

Enterprise IT OperationsMonitoring And TroubleshootingIncident ManagementAWS And Azure ExperienceAdvanced Monitoring Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Root Cause AnalysisEvent TriagePerformance MonitoringApplication Performance ManagementOperational Trend AnalysisWindows AdministrationLinux/Unix AdministrationMainframe SupportEnterprise-Scale Application DeploymentTechnical Analysis

Soft Skills

CollaborationCommunicationProblem-Solving

Tools & Technologies

DynatraceScienceLogicElasticAppDynamicsLogicMonitorSolarWindsMicrosoft Office Suite

Certifications & Qualifications

VA Public Trust ClearancePersonal Identity Verification (PIV) Badge

Industry Keywords

Enterprise ApplicationsInfrastructure SupportOperational DocumentationIncident ResponseService Virtualization

Tech Stack

Tools & technologies

AWSAzureCloudLinuxUnix

About the role

Key responsibilities & impact

Monitor enterprise applications, systems, and infrastructure utilizing advanced monitoring and APM tools
Perform event triage, alert correlation, and root cause analysis of performance and availability issues
Support major incident response efforts by providing real-time monitoring data and technical analysis
Escalate critical alerts and service disruptions to appropriate support teams and stakeholders
Analyze operational trends and recommend improvements to monitoring thresholds and alerting configurations
Collaborate with system administrators, application teams, network engineers, and cloud teams to troubleshoot complex technical issues
Maintain and improve operational documentation and knowledge base articles
Support shift operations, including weekends, holidays, and off-hours as required

Requirements

What you’ll need

5+ years of experience in enterprise IT operations, systems administration, or infrastructure support
5+ years of experience supporting enterprise applications and platforms, including monitoring and incident management
5+ years of experience deploying, maintaining, and troubleshooting enterprise-scale applications
5+ years of monitoring and troubleshooting experience with two or more of: Dynatrace, ScienceLogic, Elastic, AppDynamics, LogicMonitor, SolarWinds
5+ years of experience supporting Windows, Linux/Unix, and mainframe environments
1+ year of experience working with AWS, Azure, containers, SaaS, PaaS, or service virtualization technologies
Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field and 5+ years of experience; OR 13+ years of relevant professional experience in lieu of a degree
Experience with Microsoft Office Suite (Word, Excel, Teams, PowerPoint)
Experience tracking operational performance and supporting incident response activities
Ability to obtain and maintain a VA Public Trust clearance
Must be able to obtain a Personal Identity Verification (PIV) badge
Non-U.S. Nationals must have resided in the United States or U.S. Territories for a minimum of three consecutive years
Must comply with all applicable VA vaccination requirements, if required
Must be willing to complete the VA background investigation process, including the electronic application (eApp), employment history, residential history, and professional references

Benefits

Comp & perks

Comprehensive benefits package
Paid time off and company holidays
Medical, dental, and vision coverage
401(k) retirement plan
Opportunity to support a mission-driven program serving America's Veterans