Implement best-in-class engineering strategies to support a large, distributed SolarWinds environment.
Maintain responsibility for supporting the Application Performance Monitoring solution via SolarWinds.
Execute the daily activities of ServiceNow SolarWinds tickets, e.g., add/remove, maintenance mode, discovery, custom properties, etc., for Application/Hardware Performance Monitoring efforts.
Create documentation of all steps and training for application customers and enable integration of SolarWinds process SolarWinds tickets, development of single pane of glass dashboards, including integration with ServiceNow ITSM.

Requirements

1 to 2+ years of experience with SolarWinds, processing SolarWinds Tickets, installing agents, SNMP/WMI polling, APIs, performance monitoring tool alerts, dashboards, and data trend analysis in a monitoring tool
Experience with maintaining SolarWinds processes
Experience in data engineering with SolarWinds for both ingestion and extraction for custom properties
Experience with ServiceNow (SNOW) ITSM. Execute data calls for reporting.
Experience with Windows and Linux Operating systems, services, daemons, containers, and VMs
Experience with troubleshooting and identifying SNMP/WMI polling issues
Ability to obtain a security clearance
HS diploma or GED and 13+ years of relevant professional experience, or a BA or BS degree in computer science, electronics engineering, or other engineering or technical discipline with 5+ years of relevant professional experience.

Benefits

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

SolarWindsServiceNowSNMPWMIAPIsdata trend analysisperformance monitoringdata engineeringWindows Operating SystemLinux Operating System

troubleshootingdocumentationtraining

security clearance