Analyze HR, staffing, and operational datasets to identify trends, gaps, and opportunities for optimization in clinical contact center consolidation.
Develop, validate, and maintain data models/reports supporting workforce planning, resource allocation, and attrition forecasting.
Prepare data-driven presentations, dashboards, and reports for project leadership and key stakeholders.
Support scenario modeling and impact analyses to inform transition plans and workforce alignment.
Design and execute analyses to support understanding of current-state vs. future-state staffing needs, leveraging both descriptive and predictive analytics.
Collect, clean, and validate data from multiple sources to ensure data integrity and reliability.
Collaborate with project teams to translate findings into actionable recommendations for staffing, training, and workforce deployment.
Support the design of optimized operating models in partnership with clinical and operational teams, ensuring all business process improvements are grounded in data-based insights.

Requirements

2+ years of experience in data analysis, workforce analytics, HR analytics, or related roles (healthcare/contact center setting preferred).
Proficiency in data analysis tools (Excel, Power BI, Tableau, SQL, or similar), as well as strong proficiency in Microsoft Office suite.
Experience working with HR systems and contact center data sources.
Familiarity with data visualization and dashboard creation.
Demonstrated ability to translate complex data into actionable business insights.
Excellent written and verbal communication skills, especially presenting findings to non-technical audiences.
Bachelor’s degree in Data Science, Analytics, HR Management, Business, Healthcare Administration, or related field.
Must be a US Citizen with ability and willingness to acquire a U.S. Public Trust.

Benefits

full benefits included

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

data analysisworkforce analyticsHR analyticsdata modelingattrition forecastingdescriptive analyticspredictive analyticsdata cleaningdata validationdata visualization

Soft skills

communication skillspresentation skillscollaborationactionable recommendationsanalytical thinkingproblem-solving