Customer Value Architect

Mixpanel

Customer Value Architect helping Mixpanel customers turn product analytics usage into measurable business outcomes. Supporting adoption, ROI, renewals, expansion, and AI-enabled product workflows.

Posted 8/20/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success and B2B SaaS account management, with a focus on translating technical concepts for diverse stakeholders and driving product adoption aligned with customer goals. Proficient in leveraging analytics and AI tools to enhance customer outcomes and engagement.

Highest-signal resume keywords

Customer Success ManagementB2B SaaS ExperienceAI Tooling ProficiencyStakeholder Relationship BuildingProduct Analytics Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data ModelsProduct MetricsFunnel AnalysisRetention ModelingAnalytics InstrumentationEvent TrackingMCP-Based WorkflowsLLM CopilotsCustomer Outcomes MeasurementAdoption Planning

Soft Skills

Collaborative ApproachGood JudgmentRelationship BuildingCommunication SkillsProblem-Solving

Tools & Technologies

MixpanelAI ToolsData Tooling

Industry Keywords

Customer ValueTechnical AdvisoryProfessional ServicesGrowthData-Driven Product Development

About the role

Key responsibilities & impact

Help own value plans for accounts, connecting customer business problems to measured outcomes
Build relationships with business and technical stakeholders and align Mixpanel capabilities to customer priorities
Support discovery of customer priorities and pain points and update adoption plans
Partner with Account Executives on expansion and renewal counterparts on renewal execution
Help lead enablement and best-practices sessions on dashboard design, funnel analysis, and retention modeling
Monitor usage and health signals and support business reviews
Identify underused features and contracted capabilities and recommend them to customers
Triage product questions and issues, resolving or routing them appropriately
Develop a point of view on customer AI maturity and help customers build on product data using Mixpanel AI
Coordinate escalations with GTM, Product, and Engineering and share learnings with the Customer Value Architects team

Requirements

What you’ll need

2 - 4 years of experience in customer success, consulting, or a related field supporting B2B SaaS accounts, or equivalent experience
Track record of building relationships across business and technical stakeholders
Ability to translate technical concepts, such as data models and product metrics, for non-technical stakeholders
Growing experience connecting product usage to customer outcomes and ROI
Comfort supporting adoption plans tied to customers' larger goals
Hands-on experience with AI or agentic tooling beyond casual use, such as MCP-based workflows or LLM copilots
Collaborative approach to working across account teams and internal partners
Good judgment in prioritizing accounts and actions
Bonus: Background in product analytics, growth, or data-driven product development
Bonus: Experience in a technical advisory or professional services capacity
Bonus: Familiarity with analytics instrumentation, event tracking, or data tooling

Benefits

Comp & perks

Comprehensive Medical, Vision, and Dental Care
Mental Wellness Benefit
Generous Vacation Policy & Additional Company Holidays
Enhanced Parental Leave
Volunteer Time Off
Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break