Customer Value Architect

Mixpanel

Customer Value Architect helping Mixpanel customers, a product intelligence and analytics platform, achieve measurable outcomes. Driving adoption, ROI, renewals, and AI-enabled product workflows.

Posted 8/18/2026full-timeSan Francisco • California • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success and B2B SaaS account management, with a focus on translating technical concepts for non-technical stakeholders and driving product adoption aligned with customer goals. Proficient in leveraging AI tools and analytics to enhance customer outcomes and engagement.

Highest-signal resume keywords

Customer Success ExperienceB2B SaaS Account ManagementAI Tooling ExperienceProduct Analytics KnowledgeStakeholder Relationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data ModelsProduct MetricsFunnel AnalysisRetention ModelingAdoption PlansEvent TrackingAnalytics InstrumentationROI MeasurementMCP-Based WorkflowsLLM Copilots

Soft Skills

Collaborative ApproachGood JudgmentRelationship BuildingCommunication SkillsProblem-Solving

Tools & Technologies

MixpanelAI ToolsData ToolingDashboard Design

Industry Keywords

Customer ValueBusiness ReviewsTechnical AdvisoryProfessional ServicesGrowth

About the role

Key responsibilities & impact

Help own the value plan for accounts, connecting customer business problems with measured outcomes.
Build relationships with business and technical stakeholders and align Mixpanel capabilities to customer priorities.
Support discovery of customer priorities and pain points and update adoption plans.
Partner with Account Executives on expansion and renewal counterparts on renewal execution using adoption evidence.
Help lead enablement and best-practice sessions on dashboard design, funnel analysis, and retention modeling.
Monitor usage and health signals and support business reviews to deepen adoption and identify risk early.
Identify underused features and contracted capabilities and turn them into customer recommendations.
Triage product questions and issues, resolving or routing them to the appropriate team.
Develop a point of view on customer AI maturity and use Mixpanel AI to help customers build on product data.
Coordinate escalations with GTM, Product, and Engineering and share learnings with the Customer Value Architects team.

Requirements

What you’ll need

Experience in customer success, consulting, or a related field supporting B2B SaaS accounts, or equivalent experience.
Track record of building relationships across business and technical stakeholders.
Ability to translate technical concepts, including data models and product metrics, for non-technical stakeholders.
Growing experience connecting product usage to customer outcomes and ROI.
Comfort supporting adoption plans tied to customers' larger goals.
Hands-on experience with AI or agentic tooling beyond casual use, such as MCP-based workflows or LLM copilots.
Collaborative approach to working across account teams and internal partners.
Good judgment in prioritizing accounts and actions.
Bonus: background in product analytics, growth, or data-driven product development.
Bonus: experience in technical advisory or professional services.
Bonus: familiarity with analytics instrumentation, event tracking, or data tooling.

Benefits

Comp & perks

Comprehensive Medical, Vision, and Dental Care
Mental Wellness Benefit
Generous Vacation Policy & Additional Company Holidays
Enhanced Parental Leave
Volunteer Time Off
Pre-Tax Benefits including 401(K)
Wellness Benefit
Holiday Break