Customer Value Architect

Mixpanel

Customer Value Architect helping Mixpanel, a product intelligence and analytics platform, connect product usage to customer ROI. Driving adoption, enablement, renewals, expansion, and AI-enabled product data workflows for customer accounts.

Posted 8/18/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success and B2B SaaS account management, with a focus on aligning product capabilities with customer business outcomes. Proficient in leveraging AI tools and analytics to enhance customer engagement and drive adoption.

Highest-signal resume keywords

Customer Success ExperienceB2B SaaS Account ManagementAI Tooling ExperienceProduct Analytics KnowledgeStakeholder Relationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Outcomes MeasurementDashboard DesignFunnel AnalysisRetention ModelingData Translation for Non-Technical StakeholdersProduct Usage AnalysisAdoption Plan DevelopmentEvent TrackingAnalytics InstrumentationData Tooling

Soft Skills

Collaborative ApproachGood JudgmentRelationship Building

Tools & Technologies

MixpanelMCP-Based WorkflowsLLM Copilots

Industry Keywords

Customer Value ArchitectsTechnical AdvisoryProfessional ServicesGrowthData-Driven Product Development

About the role

Key responsibilities & impact

Own the value plan for accounts in a defined book, connecting customer business problems with measured outcomes.
Build relationships with business and technical stakeholders and align Mixpanel capabilities with customer priorities.
Support discovery of customer priorities and pain points and update adoption plans.
Partner with Account Executives on expansion and renewal counterparts on renewal execution.
Lead enablement and best-practice sessions on dashboard design, funnel analysis, and retention modeling.
Monitor usage and health signals and support business reviews to deepen adoption and identify risk.
Identify underused features and contracted capabilities and recommend actions to customers.
Triage product questions and issues, resolving or routing them to the appropriate team.
Develop a point of view on customer AI maturity and help customers use Mixpanel AI with their product data.
Coordinate escalations with GTM, Product, and Engineering and share learnings with the Customer Value Architects team.

Requirements

What you’ll need

Experience in customer success, consulting, or a related field supporting B2B SaaS accounts, or equivalent experience.
Track record of building relationships with business and technical stakeholders.
Ability to translate technical concepts, data models, and product metrics for non-technical stakeholders.
Growing experience connecting product usage to customer outcomes and ROI.
Comfort supporting adoption plans tied to customer goals.
Hands-on experience with AI or agentic tooling beyond casual use, such as MCP-based workflows or LLM copilots.
Collaborative approach to working across account teams and internal partners.
Good judgment in prioritizing accounts and actions.
Bonus: background in product analytics, growth, or data-driven product development.
Bonus: experience in technical advisory or professional services.
Bonus: familiarity with analytics instrumentation, event tracking, or data tooling.

Benefits

Comp & perks

Comprehensive Medical, Vision, and Dental Care
Mental Wellness Benefit
Generous Vacation Policy & Additional Company Holidays
Enhanced Parental Leave
Volunteer Time Off
Pre-Tax Benefits including 401(K)
Wellness Benefit
Holiday Break