Customer Value Architect III

Mixpanel

Customer Value Architect helping Mixpanel analytics customers turn product usage into measurable business outcomes. Driving adoption, ROI, enablement, expansion, and renewal readiness across customer accounts.

Posted 8/18/2026full-timeSan Francisco • California • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success and B2B SaaS account management, with a strong ability to translate technical concepts for non-technical stakeholders. Proficient in developing adoption plans and leveraging AI tools to enhance customer outcomes and product usage.

Highest-signal resume keywords

Customer Success ManagementB2B SaaS ExperienceTechnical Stakeholder EngagementAI Tooling ExperienceProduct Analytics Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data ModelsProduct MetricsAdoption PlansFunnel AnalysisRetention ModelingEvent TrackingAnalytics InstrumentationROI StorytellingMCP-Based WorkflowsLLM Copilots

Soft Skills

Relationship ManagementCollaborative ApproachGood Judgment

Tools & Technologies

MixpanelAI Tools

Industry Keywords

Customer OutcomesBusiness ReviewsTechnical AdvisoryProfessional ServicesGrowth

About the role

Key responsibilities & impact

Own the value plan for each account, connecting the customer’s business problem with measured outcomes.
Build relationships with business and technical stakeholders and align Mixpanel capabilities with customer priorities.
Run discovery on customer priorities and pain points and turn findings into adoption plans and internal updates.
Partner with the Account Executive on expansion and the renewal counterpart on renewal execution.
Lead enablement and best-practices sessions on dashboard design, funnel analysis, and retention modeling.
Monitor usage and health signals and lead business reviews to deepen adoption and identify risk early.
Identify underused features and contracted capabilities and make clear customer recommendations.
Triage product questions and issues, resolving or routing them to the appropriate team.
Develop a point of view on customer AI maturity and use Mixpanel AI to help customers build on product data.
Coordinate escalations with GTM, Product, and Engineering and share effective practices with the Customer Value Architects team.

Requirements

What you’ll need

Experience in customer success, consulting, or a related field supporting B2B SaaS accounts, or equivalent experience.
Track record managing relationships across business and technical stakeholders.
Ability to translate technical concepts, including data models and product metrics, for non-technical stakeholders.
Experience turning product usage into a clear story about customer outcomes and ROI.
Comfort building and running adoption plans tied to customer goals.
Hands-on experience with AI or agentic tooling beyond casual use, such as MCP-based workflows or LLM copilots.
Collaborative approach across account teams and internal partners.
Good judgment in prioritizing accounts and actions.
Bonus: background in product analytics, growth, or data-driven product development.
Bonus: experience in a technical advisory or professional services capacity.
Bonus: familiarity with analytics instrumentation, event tracking, or data tooling.

Benefits

Comp & perks

Comprehensive Medical, Vision, and Dental Care
Mental Wellness Benefit
Generous Vacation Policy & Additional Company Holidays
Enhanced Parental Leave
Volunteer Time Off
Pre-Tax Benefits including 401(K)
Wellness Benefit
Holiday Break