Customer Value Architect III

Mixpanel

Customer Value Architect helping Mixpanel customers, a product intelligence and analytics platform, achieve measurable outcomes from product usage. Driving adoption, ROI, renewals, expansion, and AI-enabled product workflows across customer accounts.

Posted 8/18/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success and B2B SaaS account management, focusing on translating technical concepts into actionable customer outcomes. Proficient in building relationships with stakeholders and developing adoption plans that align with customer goals.

Highest-signal resume keywords

Customer Success ManagementB2B SaaS ExperienceAdoption Plan DevelopmentAI Tooling ExperienceStakeholder Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product Usage AnalysisData ModelingFunnel AnalysisRetention ModelingAnalytics InstrumentationEvent TrackingROI Narrative DevelopmentTechnical AdvisoryConsultingGrowth Strategy

Soft Skills

CollaborationGood JudgmentCommunication

Tools & Technologies

MixpanelMCP-Based WorkflowsLLM Copilots

Industry Keywords

Customer Value ArchitectsBusiness ReviewsTechnical StakeholdersInternal PartnersBest Practices

About the role

Key responsibilities & impact

Own the value plan for each account, connecting the customer’s business problem with measured outcomes.
Build relationships with business and technical stakeholders and align Mixpanel capabilities with customer priorities.
Run discovery on customer priorities and pain points and turn findings into adoption plans and internal updates.
Partner with Account Executives on expansion and renewal counterparts on renewal execution.
Lead enablement and best-practices sessions on dashboard design, funnel analysis, and retention modeling.
Monitor usage and health signals and lead business reviews to deepen adoption and identify risk early.
Identify underused features and contracted capabilities and make recommendations to customers.
Triage product questions and issues, resolving or routing them to the appropriate team.
Develop a point of view on customer AI maturity and use Mixpanel AI to help customers build on product data.
Coordinate with GTM, Product, and Engineering on escalations and share best practices with the Customer Value Architects team.

Requirements

What you’ll need

Experience in customer success, consulting, or a related field supporting B2B SaaS accounts, or equivalent experience
Track record of managing relationships across business and technical stakeholders
Ability to translate technical concepts, data models, and product metrics for non-technical stakeholders
Experience turning product usage into customer outcomes and ROI narratives
Experience building and running adoption plans tied to customer goals
Hands-on experience with AI or agentic tooling, such as MCP-based workflows or LLM copilots
Collaborative approach across account teams and internal partners
Good judgment when prioritizing accounts and actions
Bonus: background in product analytics, growth, or data-driven product development
Bonus: experience in technical advisory or professional services
Bonus: familiarity with analytics instrumentation, event tracking, or data tooling

Benefits

Comp & perks

Comprehensive Medical, Vision, and Dental Care
Mental Wellness Benefit
Generous Vacation Policy & Additional Company Holidays
Enhanced Parental Leave
Volunteer Time Off
Pre-Tax Benefits including 401(K)
Wellness Benefit
Holiday Break