Senior Customer Strategy – Operations Manager

Mixpanel

Senior Customer Strategy & Operations Manager advising Global Customer Success at Mixpanel. Analyzing retention, expansion, and churn while building forecasting, systems, and AI tooling.

Posted 8/17/2026full-timeLondon • 🇬🇧 United KingdomSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in analyzing customer data to drive revenue growth and reduce churn, with a strong focus on Customer Success operations and strategic partnership across functions. Proficient in SQL, forecasting, and deploying Customer Success Platforms to enhance organizational effectiveness.

Highest-signal resume keywords

Customer Success OperationsSQL ProficiencyGRR and NRR ImpactCustomer Success Platform ExperienceAI Fluency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLData AnalysisForecastingModel BuildingHealth ScoringLifecycle WorkflowsChurn PredictionAI AutomationCommercial JudgmentB2B SaaS Experience

Soft Skills

Exceptional CommunicationStructured Thinking

Tools & Technologies

SalesforceCustomer Success Platform

Industry Keywords

Revenue StrategySales StrategyHigh-GrowthEnterprise CustomersPost-Sales Organization

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Analyze account-level customer data to identify expansion drivers, churn predictors, and high-leverage interventions
Connect product usage signals, customer health, and commercial outcomes to inform Customer Success decisions
Build and evolve forecasting for GRR, NRR, and expansion pipeline
Run business reviews, executive deep dives, and leadership offsites as part of the CS operating cadence
Partner with the systems team on the CS platform and integrations with Salesforce and product data
Build AI-powered skills, agents, and automations for the Customer Success organization
Act as a strategic business partner to Global Customer Success leadership and coordinate with peers across functions

Requirements

What you’ll need

5+ years operating in Revenue Strategy, Sales Strategy, CS Operations, or Business Operations at a high-growth B2B SaaS company
Direct experience supporting a Customer Success or Post-Sales organization
Experience driving measurable impact on GRR, NRR, or churn
Experience deploying, administering, or deeply operating a Customer Success Platform (CSP)
Understanding of health scoring, playbooks, and lifecycle workflows
Ability to write SQL, build models, and work directly with operational data
Experience with a product sold to Enterprise customers
Structured thinking and commercial judgment
Exceptional communication skills, including translating SQL analysis into executive recommendations
Daily AI fluency, including building skills, agents, or automated workflows used by others

Benefits

Comp & perks

Comprehensive Medical, Vision, and Dental Care
Mental Wellness Benefit
Generous Vacation Policy & Additional Company Holidays
Enhanced Parental Leave
Volunteer Time Off
Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break