Renewal Manager

Mixpanel

Renewal Manager protecting recurring revenue for Mixpanel, a product intelligence and analytics platform. Managing high-volume EMEA renewals, risk analysis, negotiations, and cross-functional customer retention.

Posted 8/14/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing renewal processes and account management, utilizing Salesforce and AI tools to analyze data and drive customer success. Proficient in negotiation, pricing strategies, and building cross-functional relationships to enhance gross revenue retention.

Highest-signal resume keywords

Renewals ManagementSalesforce ProficiencyContract NegotiationCross-Functional CollaborationData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Renewals ManagementAccount ManagementContract NegotiationPricing StrategiesGross Revenue RetentionData AnalysisAutomated WorkflowsEmail CommunicationCustomer SuccessHigh-Volume Account Management

Soft Skills

Clear CommunicationRelationship BuildingAdaptabilityPrioritizationProblem Solving

Tools & Technologies

SalesforceClaudeMixpanelDashboardsSpreadsheetsAI ToolsEmail CadencesData ToolingGongDeveloper-Facing SaaS

Industry Keywords

Customer SuccessAccount ManagementRenewal ProcessContract RenewalsCross-Functional SupportBudget Approval ProcessesCompetitive AnalysisRenewal PlaybooksHealth ScoresExpansion Opportunities

About the role

Key responsibilities & impact

Manage the renewal process for an assigned territory, tracking quote-to-close accurately across a high volume of accounts
Use Salesforce, dashboards, health scores, and AI tools such as Claude to analyze account data, flag renewal risk, prioritize focus, and maintain accurate forecasts
Negotiate standard contract renewals using established pricing and packaging guidance, escalating complex or high-risk deals
Engage key stakeholders early to understand budget timing, approval processes, and potential blockers
Identify renewal risks and coordinate with Customer Success, Deal Desk, Legal, Finance, and Sales for cross-functional support
Present pricing and packaging options to customers using team templates and guidance
Communicate Mixpanel’s value in writing and conversation, escalating competitive pressure when needed
Contribute to renewal playbooks and automated workflows, including email cadences and segmentation
Share customer objections and renewal patterns to refine the team’s approach

Requirements

What you’ll need

Experience in renewals, customer success, account management, or sales, ideally managing a high-volume book of business
Ability to track many renewals simultaneously and balance competing priorities
Comfort using Salesforce, spreadsheets, dashboards, health scores, and AI tools such as Claude
Understanding of pricing, negotiation, gross revenue retention, and expansion opportunities
Ownership of a book of business, proactively surfacing risk and driving renewals to clear outcomes
Interest in building repeatable playbooks and automated workflows
Clear, direct written communication, especially via email and digital channels
Ability to build cross-functional relationships across Sales, Customer Success, Deal Desk, Support, and Finance
Comfort adapting to shifting priorities and heavy workloads in a fast-paced environment
Bonus: experience with Claude, ChatGPT, Gemini, Mixpanel, product analytics, data tooling, developer-facing SaaS, Gong or similar tools, or additional European languages

Benefits

Comp & perks

Comprehensive Medical, Vision, and Dental Care
Mental Wellness Benefit
Generous Vacation Policy & Additional Company Holidays
Enhanced Parental Leave
Volunteer Time Off
Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break