Customer Success Architect

Mixpanel

Customer Success Architect partnering with clients throughout their journey to drive business outcomes. Working closely with customer teams to optimize self-serve analytics implementation.

Posted 7/3/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in data architecture, governance, and analytics strategy, with a strong focus on customer success and ROI delivery through effective communication and project management. Proficient in leveraging modern data tools and practices to enhance data quality and optimize business outcomes.

Highest-signal resume keywords

Data Architecture ConsultingCustomer Success ManagementProject ManagementSQL / dbt / Python ProficiencyMixpanel Implementation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data QueryingData ModelingData TransformationAnalytics StrategyTechnical OnboardingChange ManagementData GovernanceROI DeliveryProcess DisciplineProduct Analytics

Soft Skills

Excellent CommunicationAnalytical SkillsStakeholder ManagementAdaptabilityCollaboration

Tools & Technologies

MixpanelGoogle CloudAmazon RedshiftMicrosoft AzureSnowflakeDatabricksCustomer Data PlatformsEvent StreamingReverse ETLBusiness Intelligence Tools

Industry Keywords

Data Governance PracticesTechnical Project ManagementClient-Facing Professional ServicesAnalytics Best PracticesOrganizational Efficiency

Tech Stack

Tools & technologies

Amazon RedshiftAzureCloudETLPythonSQL

About the role

Key responsibilities & impact

Serve as a trusted technical advisor for prospects/customers to provide strategic consultation on data architecture, governance, instrumentation, and business outcomes
Effectively communicate at most levels of the customer’s organization to influence business outcomes via Mixpanel, design and execute a comprehensive analytics strategy, and unblock technical and organizational roadblocks
Own the customer’s success with Mixpanel — documenting and delivering ROI to the customer throughout their journey to transform their business with self-serve analytics
Own onboarding and data health for your assigned customers/projects, including ongoing enhancements to their data quality and overall tech stack integration
Engage with customers’ engineering, product management, and marketing teams to handle technical onboarding, optimize Mixpanel deployments, and improve data trust
Deliver a variety of technical services ranging from data architecture consultations to adoption and change management best practices
Leverage modern data architecture expertise to create scalable data governance practices and data trust for our customers, including data optimization and re-implementation projects
Successfully execute on success outcomes whilst balancing project timelines, scope creep, and unanticipated issues
Bridge the technical-business gap with your customers — working with business stakeholders to define a strategic vision for Mixpanel and then working with the right business and technical contacts to execute that vision
Collaborate with our technical and solutions partners as needed on data optimization and onboarding projects
Be a technical sponsor for internal engagements with Mixpanel product and engineering teams to prioritize product and systems tasks from clients

Requirements

What you’ll need

Experience consulting on defining and delivering ROI through new tool implementations
Experience working with Director-level members of the customer organization to define a strategic vision and successfully leveraging those members to deliver on that vision
The ability to communicate with stakeholders at most levels of an organization — from talking with developers about the ins and outs of an API to talking to a Director of Data Science/Product Management about organizational efficiency
Can manage complex projects with assorted client stakeholders, working across teams and departments to execute real change
Has a demonstrated successful record of experience in customer success, client-facing professional services, consulting, or technical project management role
Excellent written, analytical, and communication skills
Strong process and/or project delivery discipline
Eager to learn new technologies and adapt to evolving customer needs.
Experience in data querying, modeling, and transforming in at least one core tool, including SQL / dbt / Python / Business Intelligence tools / Product Analytics tools, etc.
Familiar with databases and cloud data warehouses like Google Cloud, Amazon Redshift, Microsoft Azure, Snowflake, Databricks, etc.
Familiar with product analytics implementation methods like SDKs, Customer Data Platforms (CDPs), Event Streaming, Reverse ETL, etc.
Familiar with analytics best practices across business segments and verticals
Fluency in additional languages

Benefits

Comp & perks

Comprehensive Medical, Vision, and Dental Care
Mental Wellness Benefit
Generous Vacation Policy & Additional Company Holidays
Enhanced Parental Leave
Volunteer Time Off
Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break