Senior Customer Strategy – Operations Manager

Mixpanel

Senior Customer Strategy & Operations Manager driving customer analysis and forecasting for customer success at Mixpanel. Collaborating with Global CS leadership to enhance operational processes and systems.

Posted 5/28/2026full-timeSan Francisco • California • 🇺🇸 United StatesSenior💰 $174,600 - $213,400 per yearWebsite

About the role

Key responsibilities & impact

Customer analysis at the account level
Forecasting and pipeline rigor for the post-sales motion
The CS operating cadence
CS systems and tooling
AI as a force multiplier
Strategic partnership with Global CS leadership

Requirements

What you’ll need

5+ years operating in Revenue Strategy, Sales Strategy, CS Operations, or Business Operations at a high-growth B2B SaaS company
Direct experience supporting a Customer Success or Post-Sales organization
Hands-on with a CS platform
Strong technical and analytical instincts
Enterprise product experience
Structured thinking and commercial judgment
Exceptional communication
Genuine, daily AI fluency

Benefits

Comp & perks

Comprehensive Medical, Vision, and Dental Care
Mental Wellness Benefit
Generous Vacation Policy & Additional Company Holidays
Enhanced Parental Leave
Volunteer Time Off
Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer analysisforecastingpipeline managementCS operationsdata analysisAI fluencyenterprise product experiencestructured thinkingcommercial judgment

Soft Skills

exceptional communicationstrategic partnershipanalytical instincts