Senior Customer Strategy & Operations Manager

Mixpanel

Senior Customer Strategy & Operations Manager at Mixpanel focusing on B2B customer retention and growth. Leading customer strategy, operational processes, and AI-powered tooling in a hybrid role.

Posted 5/28/2026full-timeNew York City • New York • 🇺🇸 United StatesSenior💰 $174,600 - $213,400 per yearWebsite

About the role

Key responsibilities & impact

Customer analysis at the account level
Forecasting and pipeline rigor for the post-sales motion
Run the rhythm - business reviews, executive deep dives, leadership offsites
Partner with our systems team on our CS platform and its integrations with Salesforce
Build skills, agents, and automations that the whole CS org can adopt
Act as a true business partner in the room

Requirements

What you’ll need

5+ years operating in Revenue Strategy, Sales Strategy, CS Operations, or Business Operations at a high-growth B2B SaaS company
Direct experience supporting a Customer Success or Post-Sales organization
Hands-on with a CS platform
Strong technical and analytical instincts
Enterprise product experience
Structured thinking and commercial judgment
Exceptional communication
Genuine, daily AI fluency.

Benefits

Comp & perks

Comprehensive Medical, Vision, and Dental Care
Mental Wellness Benefit
Generous Vacation Policy & Additional Company Holidays
Enhanced Parental Leave
Volunteer Time Off
Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer analysisforecastingpipeline managementCS platformSalesforceautomationdata analysisenterprise product experienceAI fluency

Soft Skills

structured thinkingcommercial judgmentexceptional communicationleadershipbusiness partnership