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About the role
Key responsibilities & impact- Manage and grow a portfolio of strategic accounts with consistent retention and expansion results
- Build trusted relationships with customer stakeholders and become a strategic advisor to their GTM teams
- Drive onboarding, adoption, renewals, and expansion opportunities across your book of business
- Use customer usage data and health signals to proactively identify risks and opportunities
- Leverage AI and automation tools to scale outreach, improve workflows, and surface actionable insights
- Partner closely with Sales, Product, and Engineering to advocate for customer needs
- Support team growth through knowledge sharing, onboarding support, and process improvements
- Help improve how Customer Success operates as the company scales
Requirements
What you’ll need- 5+ years of experience in Customer Success, Account Management, or a related SaaS role
- Proven track record managing strategic accounts with strong retention and expansion performance
- Comfortable navigating renewals and commercial conversations with senior stakeholders
- Strong product acumen and the ability to quickly become a trusted product expert
- Analytical mindset with experience using customer health, usage, and engagement data to drive decisions
- Experience working cross-functionally with Sales, Product, and Engineering teams
- High ownership and comfort operating independently in a fast-moving remote environment
- Familiarity with tools like Salesforce, Gainsight, Vitally, or similar CS platforms
- Curiosity and comfort experimenting with AI and automation tools to improve workflows and customer outcomes
- Strong understanding of the modern GTM landscape and how revenue teams operate
Benefits
Comp & perks- Remote-first culture with async-friendly workflows
- Fast-growing product with strong market fit and an engaged customer base
- High-autonomy environment focused on quality, ownership, and momentum
- Competitive compensation, meaningful equity, and flexible time off
- Thoughtful, collaborative teammates who care deeply about customers and craft
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer SuccessAccount ManagementSaaSRetentionExpansionProduct AcumenAnalytical MindsetCustomer Health DataEngagement DataGTM Strategy
Soft Skills
Relationship BuildingStrategic AdvisingCross-Functional CollaborationOwnershipIndependenceCuriosityExperimentationCommunicationKnowledge SharingProcess Improvement