Customer Success Manager
Skimmer
Senior Customer Success Manager
Mixmax
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Manage a portfolio of key customers, ensuring adoption, retention, and satisfaction
- Act as a strategic advisor — helping customers automate workflows and measure ROI
- Monitor account health and usage data to identify and address risk early
- Design and execute scalable success campaigns to drive engagement at scale
- Lead both renewal and expansion conversations confidently and consultatively
- Partner with Support and Product to resolve issues and improve the user experience
- Surface insights from customer interactions to influence roadmap and priorities
- Continuously refine playbooks and processes to increase efficiency and impact
Requirements
- 4+ years of experience in Customer Success, Account Management, or related roles in SaaS
- Proven track record managing SMB or mid-market portfolios at scale
- Strong understanding of SaaS metrics (NRR, churn, adoption, health scoring)
- Excellent communication — concise, warm, and customer-centric
- Analytical mindset with ability to interpret data and translate it into action
- Experience building and running success programs (automated journeys, QBRs, etc.)
- Experience handling renewals and pricing negotiations
- Familiarity with tools like HubSpot, Salesforce, Gainsight, or Vitally
- High ownership, self-direction, and comfort operating in a fast-moving, remote environment
- Passion for helping customers succeed and delivering measurable business outcomes
Benefits
- Remote-first with async-friendly workflows and a globally distributed team
- Fast-growing product with strong market fit and a vibrant, loyal customer base
- A culture that values autonomy, quality, and momentum
- Competitive compensation, meaningful equity, and flexible time off
- An inclusive, thoughtful team that values long-term success — for customers and each other
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer SuccessAccount ManagementSaaS metricsNRRchurnadoptionhealth scoringsuccess programsrenewalspricing negotiations
Soft skills
communicationanalytical mindsetcustomer-centricself-directionhigh ownershipconsultative approachproblem-solvingdata interpretationinfluencingefficiency improvement
