Mixcloud

Sales

• Ensure completion of all sales processes and strong pipeline prioritisation in support of hitting Bookings targets
• Keep a thorough log of all customer touchpoints within our CRM
• Speak to high value customers by phone, email and text
• Qualify high value enquiries, understand their needs and provide advice and guidance throughout
• Ensure ongoing customer engagement within your allocated pipelines
• Handle all questions and concerns the customer may have in a timely and helpful manner
• Liaise with musicians to support their success in securing Encore bookings
• Provide Bookings Expert support to high priority B2B accounts

Bookings Expert – Inbound Sales

Customer Support

• Reporting to our Product Support Lead, you will provide accurate, thoughtful, and fast responses to our community, to help them get the answers they need.
• You will be a tech-savvy natural problem-solver who consistently takes the initiative to identify problems, thoroughly investigate issues, and action escalations promptly, providing efficient service and contributing towards product improvement.
• We’re looking for someone with email support experience who is technically minded and empathetic. You’re a people person and a strong, adaptable communicator who genuinely enjoys educating and interacting with customers, and going above and beyond to help resolve their queries.

Bookings Expert – Inbound Sales

Product Support Specialist