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About the role
Key responsibilities & impact- Act as a strategic advisor to clients, in partnership with account management teams, drive product adoption, build advocacy, and create referenceable accounts
- Support new sales efforts by participating in deal cycles and consulting with prospects on the immigration process and digital transformation, as well as identifying and pursuing cross-sell opportunities for Mitratech’s workflow and document automation products
- Support account management teams on renewals, upsell, and cross-sell strategy, including expansion into workflow automation and document management solutions across the broader client base
- Stay current on global immigration trends and act as an internal subject matter expert on how substantive or technological changes in the industry should influence Mitratech’s immigration products and market positioning.
- Partner with Product Management to define and prioritize the immigration product roadmap, translating client feedback, market trends, and regulatory developments into actionable product requirements
- Provide competitive intelligence and market positioning insights to inform the go-to-market strategy for immigration and adjacent Mitratech products
- Represent Mitratech in marketing activities and industry events as an industry and product expert
- Create and publish thought leadership content to enable demand generation efforts
- Lead internal training on immigration-related topics, trends, and content
- Drive partnerships with immigration industry-related organizations, including adjacent software providers.
Requirements
What you’ll need- 7+ years of proven experience working in the immigration industry as a practitioner, technologist or operations specialist
- Experience contributing to or influencing a software product or technology roadmap, including gathering and synthesizing customer and market requirements
- Demonstrated ability to cross-sell or expand platform solutions; familiarity with workflow automation, document management, or legal operations software is a strong plus
- Highly effective communication skills that convey professionalism in all written, verbal, and in-person meeting
- Successful track record achieving targets both individually and for the team
- Ability to drive initiative via collaboration and influence across clients and internal functions
- Ability to personally demonstrate and train others
- A critical thinker with strong negotiating and strategic selling skills, and the ability to “see the forest for the trees”
- Highly developed organizational, planning, and management skills
- Proven ability to develop/drive and thrive in a metrics-driven, process-based environment with high accountability
- High sales IQ yet works collaboratively and is open to coaching
- Travel as required (~10%)
Benefits
Comp & perks- Health, Dental & Vision Insurance
- 401 (k) + Employer Match
- Unlimited PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
- STD, LTD & Group Life Insurance
- Paid Parental Leave
- Pet Insurance
- FSA & HSA Options
- Employee Assistance Program
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
workflow automationdocument managementlegal operations softwareproduct roadmap developmentcustomer requirements gatheringmarket requirements synthesiscompetitive intelligencethought leadership content creationtraining development
Soft Skills
communication skillscollaborationinfluencecritical thinkingnegotiating skillsstrategic sellingorganizational skillsplanning skillsmanagement skillsmetrics-driven mindset