IT Systems Manager
Telesat
ITSMKubernetesLinuxPythonTCP/IP
Job Level
Junior
Tech Stack
Cloud
About the role
- Onboarding clients and survey content into the Prevalent cloud hosted platform
- Distribution of information risk surveys to our clients’ requested third parties
- Addressing client queries through first line support by articulating technical concepts to non-technical stakeholders and following basic troubleshooting steps
- Monitoring and managing assessment completion rates through effective communication channels with third parties
- Conducting analysis on completed survey content and industry reports
- Managing third party risk remediation activities with the support of the Prevalent Professional Services Team
- Engaging in client touch points to provide updates on progress in collaboration with the Prevalent Customer Success Team
- Managing multiple parallel workstreams through basic project management
- Creating client reports covering key service KPI’s and third party summaries
- Quality assurance exercises on client documentation
- Review of business monitoring feeds to identify potential threats
- Leveraging the Prevalent platform to conduct other service deliverables including data mapping, contract management, contact discovery etc.
Requirements
- 1 to 2 years of experience desirable, preferably in information risk
- Experience and appreciation of working in a customer focused environment is essential
- Highly professional with outstanding customer relationship skills and a strong team player
- Strong written communication and engagement skills
- Work well under pressure with excellent time management, prioritization, planning, and organizational skills
- Strong interpersonal skills with the ability to interact with all stakeholders
- Be IT literate with a sound understanding and proficiency with Microsoft Office
- Willingness to obtain industry certifications (e.g. CTPRP, CISSP, CC, CGRC)
- Education: Recent graduate or graduate with 1 to 2 years of experience, preferably in information risk management
