Serve as a Subject Matter Expert
Provide in-depth technical knowledge and expertise complex on complex major projects requiring innovative and original solutions.
Troubleshooting via root cause analysis and providing workarounds and fixes
Provide technical guidance and best practices for upgrades of Mitratech software applications which could include oversight of short-term upgrade projects and execution of associated technical tasks
Assist other members of the support team with technical issues and act as an escalation point for issues that fall outside of the scope for Tier I, Tier II, and Tier III Engineers
Lead advanced technical work that develops new troubleshooting processes and technical workarounds.
Participate in the planning and coordination of new product deployment and enhancement projects, ensuring preparedness in servicing the product
Monitor all production system applications and participate in issue resolution for high-impact issues for Mitratech-hosted clients
Recreate product defects and work with the engineering maintenance team on scoping resolution to provide to clients
Assist in troubleshooting issues with infrastructure related to running Mitratech products, including application servers, middleware, networking components, database server, and other hardware
Maintaining and documenting client configurations and customization

Requirements

5+ years of experience working with enterprise software applications in support, development/QA, services or similar technical role
Exercise considerable initiative and judgment in work methods and in interpreting and delegating work requirements/goals
Intermediate proficiency with MSSQL
Experience with environment architecture and troubleshooting – understand how to troubleshoot application issues at App Server and DB layers, OS, security and auth layers, and anything in between
Able to work cross-functionally and collaboratively with many stakeholders
Excellent organizational, customer relationship, verbal, and written communication skills
Excellent problem-solving and listening skills
Highly motivated, self-starter with a positive attitude
Ability to work as an individual or in a group and prioritize one’s own work
Ability to translate technical issues and resolutions to non-technical clients and staff
Experience working with .NET or Java/J2EE applications
Application Servers such as IIS, Tomcat, Weblogic or WebSphere
AppDynamics or other similar application monitoring tools
Relational databases including Oracle and/or SQL Server
Performance tuning of applications or databases
Windows and/or Unix operating systems
SAP Business Objects is a plus

Benefits

Health, Dental & Vision Insurance
401 (k) + Employer Match
Unlimited PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
STD, LTD & Group Life Insurance
Paid Parental Leave
Pet Insurance
FSA & HSA Options
Employee Assistance Program
Remote Work
Career Advancement & Professional Development Opportunities
Employee Recognition
LinkedIn Learning Platform

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

MSSQL.NETJavaJ2EEapplication troubleshootingperformance tuningrelational databasesapplication serversroot cause analysistechnical guidance

Soft Skills

problem-solvingorganizational skillscustomer relationship skillsverbal communicationwritten communicationinitiativejudgmentcollaborationlistening skillsself-motivation