Mitratech

Training Specialist

Mitratech

full-time

Posted on:

Location Type: Remote

Location: Mexico

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About the role

  • Facilitate live virtual and in-person training sessions for clients, partners, and internal teams
  • Deliver onboarding programs for new customers and advanced training for existing users
  • Adapt delivery style to different audiences
  • Design and maintain training materials such as eLearning modules, guides, videos, and help articles
  • Translate complex software functionality into clear, user-friendly learning experiences
  • Continuously update content to reflect product enhancements and client feedback
  • Develop deep knowledge of Mitratech Governance & Risk Solutions and use cases
  • Partner with Product and Professional Services teams to stay aligned on updates and roadmap
  • Support Customer Success goals by improving product adoption
  • Assess client training needs and adjust training materials to address pain points
  • Track training effectiveness using feedback, usage data, and performance metrics
  • Work closely with Implementation, Customer Success, Support, and Sales teams
  • Contribute to the knowledge base content
  • Participate in webinars and optimizations occasionally
  • Evaluate training programs and implement improvements based on data and feedback
  • Stay current with trends in risk technology and adult learning methodologies

Requirements

  • 2–5+ years in training, instructional design, or customer enablement roles
  • Experience working with SaaS platforms, preferably in legal tech, compliance, or enterprise software
  • Experience training legal professionals or working in legal operations is strongly preferred
  • General understanding of adult learning principles and instructional design methodologies
  • Experience with eLearning authoring tools (e.g., Articulate, Captivate, or similar)
  • Ability to create engaging content in various formats
  • Excellent verbal and written communication skills
  • Strong presentation and facilitation abilities across technical and non-technical audiences
  • Ability to simplify complex concepts clearly and effectively
  • Familiarity with LMS platforms and training analytics tools
  • Comfort working with web-based applications, databases, and workflow tools
  • Ability to manage multiple projects and priorities simultaneously
  • Strong attention to detail and problem-solving skills
  • Strong interpersonal skills and ability to work cross-functionally
  • Adaptable in a fast-paced, evolving product environment
  • Self-motivated with a proactive approach to learning and improvement.
  • Bachelor's Degree
Benefits
  • We are an equal-opportunity employer that values diversity at all levels.
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
traininginstructional designcustomer enablementadult learning principlesinstructional design methodologieseLearning authoring toolscontent creationtraining analyticsproject managementproblem-solving
Soft Skills
verbal communicationwritten communicationpresentation skillsfacilitation skillsinterpersonal skillsadaptabilityattention to detailself-motivationproactive learningcross-functional collaboration