Mitratech

Senior Customer Success Manager

Mitratech

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

About the role

  • Drive customer engagement, best practices, methodologies, and retention strategies
  • Serve as the primary point of contact and strategic liaison for enterprise accounts
  • Provide customer training and enablement across the platform and solutions as needed
  • Consult with partners and clients to identify goals, success metrics, resources, and timelines
  • Set appropriate expectations and advise customers on best practices and adoption strategies
  • Own renewals, expansion opportunities, and overall account growth in partnership with cross-functional teams.
  • Partner with Marketing to develop enablement materials and training resources that drive adoption
  • Assist in developing best practices and methodologies for customer engagement and platform utilization
  • Leverage internal tools and collaboration to maintain proactive and consistent client communication
  • Contribute to go-to-market initiatives that increase adoption of services and solutions
  • Track, document, and communicate account information using CRM and customer success platforms
  • Provide regular updates on goals, milestones, adoption metrics, and retention indicators
  • Support development and delivery of Executive Business Reviews and Success Plans
  • Perform other duties as assigned

Requirements

  • 3-years experience in Customer Success, Account Management, or related client-facing experience
  • Strong customer service, presentation, and relationship management skills with a solution-oriented mindset
  • Exceptional organizational and project management skills
  • Ability to develop clear processes and execute effectively
  • Self-motivated professional with strong work ethic and ability to manage complex issues
  • Ability to identify growth opportunities and strategically expand partnerships
  • Outstanding communication and persuasion skills
  • Experience presenting to executive stakeholders and large audiences
  • Proficiency in Microsoft Office Suite and virtual meeting tools
  • Ability to improve processes and promote quality, accuracy, and thoroughness
  • Ability to analyze data and communicate insights effectively
  • Strong relationship-building skills and commitment to customer success
  • Experience with CRM and customer success platforms (preferably Salesforce)
Benefits
  • Health, Dental & Vision Insurance
  • 401 (k) + Employer Match
  • Unlimited PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
  • STD, LTD & Group Life Insurance
  • Paid Parental Leave
  • Pet Insurance
  • FSA & HSA Options
  • Employee Assistance Program
  • Remote Work
  • Career Advancement & Professional Development Opportunities
  • Employee Recognition
  • LinkedIn Learning Platform
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managementproject managementdata analysispresentation skillsprocess improvementrelationship managementadoption strategiesgrowth opportunitiesexecutive business reviews
Soft Skills
customer serviceorganizational skillsself-motivatedsolution-oriented mindsetcommunication skillspersuasion skillsrelationship-buildingwork ethicability to manage complex issuescommitment to customer success