Professional Services Sales Manager
Mitratech
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Serve as the primary point of contact and representative for Professional Services throughout the sales cycle, partnering closely with the Subscription Sales organization.
- Participate in pre-sales discovery meetings, customer presentations, and solution discussions to ensure services requirements are clearly understood and positioned appropriately.
- Develop high-level implementation estimates early in the opportunity lifecycle, including effort, timeline, and resource assumptions.
- Lead the transition from early estimates into formal deliverables, including:
- Defining project scope
- Building cost models
- Documenting assumptions and exclusions
- Identifying dependencies and risks
- Own the creation and finalization of Statements of Work (SOWs) and associated services documentation, ensuring alignment with customer expectations and internal delivery standards.
- Collaborate with internal stakeholders across:
- Professional Services Delivery
- Sales & Account Executives
- Product Management
- Legal/Contracts
- Finance and Deal Desk
- Ensure services offerings are packaged effectively within subscription deals, supporting accurate forecasting and smooth handoff into delivery.
- Maintain strong knowledge of Mitratech’s legal operations solutions, including:
- TeamConnect
- TAP
- Legal Hold
- HotDocs
- Support process improvement efforts related to services quoting, scoping, and sales-to-delivery workflows.
- Act as an internal advocate for services capacity, delivery readiness, and customer success during deal structuring.
Requirements
- 8–12+ years of experience in a combination of:
- Professional Services
- Pre-Sales / Solution Consulting
- Services Deal Management
- SaaS Implementation Scoping
- Demonstrated experience supporting or partnering with subscription-based enterprise software sales teams.
- Strong expertise in legal operations technology and services, with direct familiarity with:
- TeamConnect implementations
- TAP solutions
- LegalHold deployments
- HotDocs
- Proven ability to translate customer needs into structured services scope, estimates, and contractual deliverables.
Benefits
- Mitratech is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level.
- Mitratech participates in the Electronic Employment Verification Program.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
implementation estimatesproject scope definitioncost modelingrisk identificationservices documentationservices quotingscopingsales-to-delivery workflowscontractual deliverablescustomer needs translation
Soft Skills
communicationcollaborationcustomer success advocacystakeholder engagementproblem-solvingorganizational skillsleadershippresentation skillsnegotiationrelationship management