Mitratech

Engineering Operations Lead

Mitratech

full-time

Posted on:

Location Type: Remote

Location: Mexico

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Job Level

Senior

About the role

  • Play a crucial role in optimizing the efficiency and effectiveness of the engineering department.
  • Streamline and automate processes, manage resources, and ensure support for engineering teams.
  • Report to the Senior Manager Project Management Office and work closely with engineering leaders and cross-functional teams.
  • Facilitate the integration of acquired engineering teams and processes into existing operations.
  • Operationalize and maintain access management processes for engineering resources.
  • Ensure compliance with access management policies and procedures.
  • Implement and enforce policies related to domain list usage and governance.
  • Work with DevOps and Engineering Leadership to manage vendor accounts related to engineering software.
  • Collaborate with product teams, Accounting/Finance to manage capitalization reports for engineering projects.
  • Develop, document, and maintain new engineering policies and MiSOPs.
  • Help Product teams prepare for and provide evidence for annual SOC II audit.

Requirements

  • 5+ years of experience in an engineering environment, with a focus on operations.
  • Strong understanding of engineering operations, workflows, and best practices.
  • Proficiency with the tools used by Engineering teams to build enterprise software including experience administrating tools like Jira or ADO/GitHub.
  • Excellent organizational, time-management, and problem-solving skills.
  • Proficiency in data analysis and reporting tools (e.g., Excel, BI tools).
  • Strong communication, interpersonal, and collaboration skills.
  • Ability to work effectively in a fast-paced, dynamic environment.
  • Familiarity with generative AI tools and their application in optimizing operations.
  • Experience with vendor management and contract negotiation is a plus.
  • Experience with asset management best practices is a plus.
  • Experience with SOC II compliance and audit procedures is a plus.
Benefits
  • Competitive compensation and annual performance bonuses
  • Private health, dental, and vision insurance
  • Paid Time Off (PTO) and 11 company holidays
  • 20 vacation days per year, plus 4 paid wellness days and 2 volunteer days
  • 30-day year-end bonus (Christmas bonus)
  • Parental leave (6 weeks)
  • Internet and home office allowance (paid quarterly)
  • Savings fund and additional insurance options
  • Recognition and reward programs
  • Access to telemedicine, nutrition, and psychological support
  • Opportunities for continuous learning, growth, and career advancement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
engineering operationsdata analysisreportingvendor managementcontract negotiationasset managementSOC II complianceaudit proceduresprocess automationworkflow optimization
Soft Skills
organizational skillstime-managementproblem-solvingcommunication skillsinterpersonal skillscollaboration skillsadaptabilityleadershipresource managementcross-functional teamwork