Mitratech

Technical Support Engineer, II

Mitratech

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇲🇽 Mexico

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Job Level

JuniorMid-Level

Tech Stack

J2EEJavaJavaScriptOracleSQL

About the role

  • Provide assistance to customers, consultants and partners on the usage of Mitratech products through our customer support portal, email, chat and phone
  • Troubleshoot issues through reproducing the problem and determine resolution
  • Triage newly reported problems, assign proper severity and work to identify a resolution
  • Update the ticket tracking system to provide accurate and current status of support issues
  • Create Knowledge-base articles regularly to expand self-help tools for customers and internally

Requirements

  • 2+ years of experience working with SAAS enterprise software applications in support, development/QA, services or similar technical role
  • Experience writing SQL queries required
  • Experience working with Java/J2EE applications required
  • Experience working with Application Servers such as Tomcat, Weblogic and/or WebSphere preferred
  • Experience with performance tuning of applications or databases preferred
  • Experience with relational databases including Oracle and/or SQL Server preferred but not required
  • Experience with BPM workflow products like TAP, Think Automation, Norton Automations, Pega, PRPC (Pega rules process commander), or other software BPM tools
  • Experience in JavaScript-based software testing
  • Experience in working with APIs and integrations into a primary system
  • Hands on experience working in BPM products or workflow systems to be able to configure and create processes
  • Experience with Business Objects or any Business Intelligence technology preferred but not required
  • Excellent organizational, customer relationship, verbal and written communication skills
  • Highly dependable and professional
  • Excellent problem solving and listening skills
  • Highly motivated, self-starter with a positive attitude
Benefits
  • Equal-opportunity employer that values diversity at all levels
  • Learning opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SQLJavaJ2EETomcatWeblogicWebSphereperformance tuningJavaScriptAPIsBPM
Soft skills
organizational skillscustomer relationship skillsverbal communicationwritten communicationproblem solvinglistening skillsdependabilityprofessionalismmotivationpositive attitude