Tax Operations Specialist

Miter

Tax Operations Specialist at Miter, handling payroll tax complexities for construction contractors. Collaborating across teams to resolve tax issues efficiently and build scalable solutions.

Posted 5/20/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $140,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as Miter’s internal tax expert: stay current on Check policy and product changes, federal/state/local filing rules, and agency nuances; be the go-to for teammates escalating complex cases.
Own reactive tax support tickets: tax notices, blocked filings, W-2/year-end issues, balancing/HLD debits, and general tax-setup questions.
Drive proactive tax setup reviews for customers flagged as high-risk during onboarding — benefit/deduction design, payroll history reconciliation, tax profile audits (agency IDs, TPA/POA, “Applied For,” frequencies, rates), First Quarter Filing readiness, and year-end/ownership-change prevention.
Build playbooks, enablement docs, and training for Sales, Launch, and the broader Support team so common tax issues can be handled systematically (and eventually automated).

Requirements

What you’ll need

3+ years (mid) / 5+ years (senior) of payroll tax experience at a payroll provider, payroll SaaS, or PEO, with hands-on knowledge of federal, state, and local filing requirements across multiple jurisdictions.
Direct experience owning agency notices end-to-end, including researching guidance, guiding customers through resolution, and handling cases from first email through live calls with stressed CFOs.
Strong Excel skills (pivot tables, lookups, gross/net and tax reconciliations) and working knowledge of payroll systems like Check, Gusto, Rippling, ADP, or Paychex, with the ability to build and interpret balancing reports from scratch.
Deep agency fluency: POA/TPA processes, "Applied For" handling, filing frequencies, wage bases, withholding mechanics, and triaging 941/940, state UI, withholding, and local notices into clear next steps.
Excellent written and verbal communication paired with strong judgment: can distill a tangled tax history into a calm, concise reply, de-escalate frustrated customers, and turn repeat issues into playbooks alongside Support, Launch, and Product.

Benefits

Comp & perks

Competitive Compensation: We offer competitive (well above “market”) salary, commission, and equity packages.
Medical Insurance: Comprehensive medical, dental, FSA, vision plans to suit you and your family’s needs.
401(k) Retirement Plan: Company-matched contributions to help you plan for your future.
Unlimited PTO: Take the time you need to recharge and be your best self.
Parental Leave: Generous 16-week paid leave for all parents, including adoptive and foster parents.
Learning & Development: We offer every employee an annual educational allowance to explore external professional development.
Office Extras: Snacks, coffee, lunch, and commuter benefits for in-office Mitosaurs.
Community: Multiple company-wide and team-specific off-sites per year.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

payroll tax experiencefederal filing requirementsstate filing requirementslocal filing requirementsExcelpivot tableslookupstax reconciliationsbalancing reportsagency fluency

Soft Skills

written communicationverbal communicationjudgmentde-escalationproblem-solvingtrainingdocumentationcustomer supportcollaborationsystematic thinking