Technical Support Engineer
Miter
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $120,000 - $145,000 per year
Job Level
JuniorMid-Level
About the role
- Own and resolve complex technical customer issues end-to-end
- Serve as the technical escalation point for the Support team
- Diagnose root causes and implement fixes, configurations, or mitigations
- Partner with Product Engineering to surface trends and influence roadmap decisions
- Build lightweight internal tools, automations, and documentation that reduce manual work and deflect future issues
Requirements
- Experience supporting complex SaaS products in a technical support or support engineering role
- Strong debugging skills, including working with JSON and reading error logs
- Some basic scripting experience
- Ability to communicate clearly and calmly with customers and internal teams
- Proven ownership mindset and comfort operating in ambiguity
- Collaborative approach to working across Support, Engineering, Launch, and Sales
Benefits
- Competitive Compensation: We offer competitive (well above “market”) salary, commission, and equity packages.
- Medical Insurance: Comprehensive medical, dental, FSA, vision plans to suit you and your family’s needs.
- 401(k) Retirement Plan: Company-matched contributions to help you plan for your future.
- Unlimited PTO: Take the time you need to recharge and be your best self.
- Parental Leave: Generous 16-week paid leave for all parents, including adoptive and foster parents.
- Learning & Development: We offer every employee an annual educational allowance to explore external professional development.
- Office Extras: Snacks, coffee, lunch, and commuter benefits for in-office Mitosaurs.
- Community: Multiple company-wide and team-specific offsites per year.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
debuggingJSONscriptingtechnical supportsupport engineeringroot cause analysisautomationconfiguration managementissue resolutionlightweight tool development
Soft skills
communicationcollaborationownership mindsetproblem-solvingcalmness under pressureadaptabilitycustomer serviceteamworkinfluenceambiguity management