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Tech Stack
Tools & technologiesSFDCTableau
About the role
Key responsibilities & impact- Manage the daily operations by creating, reviewing, validating and maintaining customer master associated hierarchies in SAP, and other related internal systems.
- Determines course of action necessary to complete customer master hierarchy update requests within the established SLAs.
- Works with the License systems and make sure that all End Customers and Partners with active licences are assigned to a customer master hierarchy.
- Reconciles the Customer Master Hierarchies to Global Partner Program Parent- Child relationships maintained in SFDC.
- Reviews and manages the End customer Master Data maintained in SAP and SFDC and take necessary actions for duplicate records and updated of Mitel Core Attributes (SIC Codes and Channel Types).
- Routinely audit data against established rule sets to ensure consistency and accuracy of information, and update data as necessary.
- Leads process standardization, data governance, cleansing activities, maintenance and data quality improvement efforts in alignment with data strategy goals.
- Identify process improvement opportunities to maximize revenue and operating efficiency.
- Develop knowledge and expertise of best practices and end-to-end business processes involving master data.
- Develop standard procedures, user guides, and other necessary training and job aid materials.
- Provide training/coaching as needed
Requirements
What you’ll need- Minimum job experience required includes 1-3 years in data analysis and analytics in a business environment, performing business reporting.
- Very Good skills in Excel.
- Experience with analytics platforms and technologies such as Tableau and other third-party BI tools will be a plus.
- Experience in SAP4Hana and Salesforce.com is preferred.
- Experience in communications industry is preferred but not required.
- Experience with building and aggregating analytical datasets from raw data.
- Excellent English, additional languages such as German or French is advantageous
Benefits
Comp & perks- Professional Growth in a Global Company
- Individual Career Path
- Talent Program
- E-Learning Hub
- Knowledge Sharing Programs and Trainings
- Mentor Support
- Flexible Working Hours
- Home Office
- 26 Paid Vacation Days
- 5 Wellness Fridays
- Vacation Medical Care including Dental Care, Glasses, etc.
- Referral Bonus
- Food Vouchers
- Multisport Card
- Store Discounts
- Team Buildings and Company Events
- Lounge and Game Areas
- Metro Station next to the Office
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Data AnalysisData GovernanceData CleansingMaster Data ManagementAnalytical Dataset BuildingSIC Codes ManagementChannel Types ManagementBusiness ReportingProcess StandardizationData Quality Improvement
Soft Skills
Training and CoachingCommunication Skills