Junior Custom Integration Consultant

Mitel

Junior Custom Integration Consultant at Mitel handling technical implementation and custom solution integrations. Responsible for lifecycle deployment and ensuring customer satisfaction through effective support.

Posted 6/5/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesJuniorWebsite

Tech Stack

Tools & technologies

JavaJavaScriptSOAPSQL

About the role

Key responsibilities & impact

Serves as a technical implementation resource when custom solutions are part of Mitel product’s solutions deployment
Responsible for the selected elements of the solution lifecycle deployment potentially including design, development, testing, end user testing support, and in-service support
Assists the Custom Solution Integration Projects on an individual basis
Creating and getting customer approval of the Solution Design Document (SDD)
Develops the custom solution or reporting application based on approved SDD specification
Completes the installation of the custom solution system software and unit test
Provides system and end user support testing
Supports In-service time commitment per the Statement of Work
Ensure front-line customer satisfaction by dealing professionally and effectively with all internal and external customers
Submit all paperwork associated with jobs including time spent per activity and weekly expense reports
Custom Contact Center Integration Solutions design and deployment
Custom Solutions design and deployment including Interfaces and Reporting
Implementation and Configuration of Custom Professional Services Tools (CRM Connectors, Dialers, etc.)
Custom IVR Web Application Interfaces design and deployment
Additional responsibilities as the position requires.

Requirements

What you’ll need

BS degree +; BS in Computer Science Discipline preferred
1-3+ years of custom solution developed software experience
Exposure to writing custom reporting experience
Knowledge in programming languages (SQL), system utilities, database structures and architecture for MS SQL
Experience writing application code in .Net C++/#, JavaScript, Java, HTML, SOAP, WSDL, RESTful API/web services, and XML
Agile development lifecycle experience a plus
Ability to handle multiple simultaneous projects of a simple to moderate level
Ability to work to deadlines on their own with limited supervision
Good customer service skills; good communication skills; and a solid work ethic
Ability to travel occasionally to customer’s site
Ability to work in a flexible schedule; the position supports nights and weekend implementation events
PC knowledge with MS Office product experience
Excellent English language speaking and writing skills

Benefits

Comp & perks

Affordable Medical, Dental, Vision, Life and Disability Insurance
Matching 401(k) plan
Paid time off (holiday, vacation and sick)
Employee Assistance Program
Reward and Recognition Programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQL.NetC++JavaScriptJavaHTMLSOAPWSDLRESTful APIXML

Soft Skills

customer servicecommunicationwork ethicability to handle multiple projectsability to work independentlyflexibilitytime managementproblem-solvinginterpersonal skillsprofessionalism

Certifications

BS degreeBS in Computer Science