Senior Manager, Global Cloud Operations

MiTek

Senior Manager leading a global team of cloud operations engineers at MiTek. Responsible for ITIL-aligned Service Operations across North America, EMEA, and APAC regions.

Posted 5/6/2026full-timeChesterfield • Montana • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

AzureCloudCyber SecurityITSMPackerServiceNowTerraform

About the role

Key responsibilities & impact

Lead, mentor, and develop a globally distributed team of cloud operations engineers spanning NA, EMEA, and APAC
Establish clear team structures, on-call rotations, and escalation paths to ensure follow-the-sun coverage for critical cloud services
Partner closely with CCoE leadership, application teams, cybersecurity, and IT leadership to ensure seamless service delivery across all regions
Own and drive all core Service Operations disciplines including Incident Management, Problem Management, Change & Release Management, and Request Fulfillment
Lead the Major Incident Management process, including war room protocols, executive communication cadences, and post-incident reviews (PIRs)
Define, maintain, and report on Service Level Agreements (SLAs) and Service Level Objectives (SLOs) for both internal and commercial-facing cloud services
Establish and operate operational dashboards and reporting cadences to provide leadership with visibility into service health, incident trends, and request queue performance
Oversee the cloud operations toolchain, including Azure Monitor, Log Analytics, Microsoft Sentinel, Nerdio, Azure DevOps (ADO), HashiCorp Terraform, and Packer
Partner with the Cloud Architecture & Design team to ensure operational readiness is built into new services before they enter production
Create a supportive and inclusive work environment that encourages collaboration and respects diverse perspectives

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Information Technology, or a related field
Minimum 8 years of IT experience
Minimum 3 years of experience managing geographically distributed teams
Strong experience with Microsoft Azure in an operations capacity at enterprise scale
Proven ability to maintain SLAs for both internal and commercial-facing cloud services
Azure Cloud Services — Compute, Networking, Storage, Policy and Governance
ITSM Platforms — ServiceNow (Incident, Problem, Change, CMDB)
Observability & Monitoring — Azure Monitor, Log Analytics, eG Innovations
Virtual Desktop & Endpoint Operations — Nerdio (Azure Virtual Desktop management)
Infrastructure-as-Code & Automation — HashiCorp Terraform, Packer, ADO
ITIL Framework — Understanding of ITIL Service Operations

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible working hours
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

cloud operationsincident managementproblem managementchange managementrelease managementrequest fulfillmentservice level agreementsservice level objectivesinfrastructure-as-codeautomation

Soft Skills

leadershipmentoringcollaborationcommunicationteam managementorganizational skillssupportive work environmentinclusivityproblem-solvingstrategic planning

Certifications

Bachelor’s degree in Computer ScienceBachelor’s degree in Information TechnologyITIL certification